2nd Line Support Engineer

Overview

Role: 2nd Line Storage Support Engineer. Location: Basingstoke (Travel to customer site required). Working Pattern: Shift Working (0700 - 1500 or 1100 - 1900).

Responsibilities

We are looking for a 2nd Line System Administrator to join our team supporting 2nd and 3rd Line engineers. Your role will involve assisting a high-profile user community, daily contact with customers and stakeholders utilising the IT Service Management Toolset. The monitoring of Event Management tooling, triage and escalation is critical to the role.

Your skills and experience

• ITSM Tooling
• Event Management Tooling (SolarWinds and SCOM)
• MECM
• SCCM
• Effective communication

Please note: It's still worth applying even if you do not meet all the requirements above. We are passionate about investing in you and your career and if you have transferable skills/background in System Administration this could be the next opportunity for you.

Benefits

• 26 Days annual leave plus public holidays
• Pension - Double matching contributions of up to 10%
• Companywide incentive plans
• Your choices (Flexible benefits such as increased holidays / travel / dental, critical illness and more)
• Perks at work - employee discounts
• Employee assistance programme / virtual GP

Recruitment process

The recruitment process consists of one stage.

We are a Disability Confident Employer and will offer an interview to disabled applicants who best meet the minimum/essential criteria for the role. Email if you would like to apply through the Disability Confident Interview Scheme.

Achieve together

We are recognised as a responsible and inclusive employer: Not only are we a certified Disability Confident Leader, a Times Top 50 employer for Gender Equality, a Top 75 employer for Social Mobility, accredited with the Living Wage Foundation and a signatory for the Race at Work Charter, but we are also committed to the United Nations standards for LGBTI+ and a Stonewall Top 100 Employer.

We are people centric: Our hybrid work environments enable you to Be Completely You. Our active people-led Inclusive Community networks are representative of all aspects of diversity and are instrumental in enabling and supporting our innovative approach to inclusion.

About Fujitsu

Fujitsu provides IT services, products and digital solutions including cloud, consulting, managed services, servers, storage, software, laptops and Palm vein biometrics.