2nd Line Support Engineer

2nd Line Support Engineer

Are you a tech-savvy problem solver with a passion for customer service? Our client is on the lookout for a dedicated 2nd Line Support Engineer to join their dynamic team on a temporary basis. If you're ready to take your skills to the next level and make a positive impact in a fast-paced environment, keep reading!

Role: 2nd Line Support Engineer

Contract Type: Temporary

Daily Rate: £21.25 per hour (£21.93 per hour post AWR), inside IR35 paid to Umbrella

Working Pattern: Full Time, on-site, East Midlands

Key Responsibilities:

As a 2nd Line Support Engineer, you will:

• Provide a resolution path for incidents and service requests identified by the Service Desk.
• Offer face-to-face, email, and telephone support to users across all sites.
• Deliver technical support for customer moves and changes.
• Respond quickly to hardware/software failures and priority incidents.
• Support critical services.
• Ensure all work aligns with IT standards and best practises.
• Collaborate with other IT teams to identify and resolve issues efficiently.
• Escalate complex issues to the End User Technology Support Team Leader when necessary.
• Maintain accurate documentation of equipment deployment and asset registers.
• Analyse and diagnose a range of End User Technology problems, from desktop hardware to Client Server communication failures.

Qualifications:

• Relevant technical certifications or a degree in Information Technology or related fields.
• A minimum of 3 years of proven experience as a 2nd Line Engineer.
• Preferable experience within NHS.
• Strong understanding of desktop operating systems, hardware components, and software applications.
• Familiarity with ITIL practises and service desk processes.
• Excellent troubleshooting and problem-solving skills.

Ready to Make an Impact?

If you're excited about providing top-notch support and enhancing user experiences, we want to hear from you! Join our client and be a key player in delivering outstanding IT support. Apply today and take your career to new heights!

Our client is an equal opportunity employer and welcomes applications from all qualified candidates.

Adecco is a disability-confident employer. It is important to us that we run an inclusive and accessible recruitment process to support candidates of all backgrounds and all abilities to apply. Adecco is committed to building a supportive environment for you to explore the next steps in your career. If you require reasonable adjustments at any stage, please let us know and we will be happy to support you.