2nd Line Desktop Engineer x2 - Cumbria

2nd Line Desktop Engineer x2 - Cumbria

A leading consultancy is seeking a Desktop Engineer. Starting ASAP, paying between £28-31k base annum. This role would also require you to undergo SC Clearance and requires you to be on site 5 days a week at the client's site at Barrow-in Furness.

Your role:

• Take ownership of 2nd line support responsibilities, resolving incidents within SLA and contributing to a target of fewer than 2% incidents per month.
• Complete assigned tasks within agreed timeframes, ensuring quality and consistency.
• Carry out NSR (Non-Standard Request) tasks within agreed timelines.
• Collaborate with Level 3 teams to escalate and resolve major technical issues.
• Install and configure software and hardware, and troubleshoot technical issues across laptops, desktops, networks, printers, and more.
• Requirement to drive company vehicles to deliver IT equipment and provide hands-on support. We'll work with you to accommodate any accessibility or personal needs.

Your skills and experience:

• Strong knowledge of Microsoft Windows OS (Windows 10 & 7), including build, configuration, and registry settings.
• Proficiency in Microsoft Office and a basic understanding of SCCM and Active Directory.
• Familiarity with IT service models and ITSM tools (eg, ServiceNow).
• Understanding of network technologies including LAN/WAN/vLAN, Wi-Fi, DHCP, DNS/WINS, PXE, and VPN/remote connectivity.
• Experience with computer peripherals such as printers (including MFDs), docking stations, display screens, and scanners.
• Exposure to Microsoft Exchange environments and experience with LTSC Channels and KIOSK setups is a plus.