2nd / 3rd Line Infrastructure Engineer - Lots of Autonomy - Prof Services FILL

2nd / 3rd Line Infrastructure Engineer - Lots of Autonomy - Prof Services FILL

This is a thriving organisation, specialising in the full range of legal services underpinned by a background of years of ethical service delivery. The organisation are the UK's largest independent company within their niche and are seen as the go to firm in their sector. A great place to work, they are committed to developing employees to deliver a first class service and are proud to hold the Investors in People Gold standard award.

Currently seeking an ICT Support Engineer to offer in house support on all elements relating to infrastructure and all ICT related hardware. This will involve responsibility for ICT equipment at all levels from installation and routine maintenance of Servers, PC's and printers through to the implementation, maintenance and support of critical infrastructure to meet our operations present and future business needs. Besides your day-to-day activities, there will be plenty of opportunities for you to get involved in projects and innovate in supporting the business and ICT requirements.

Key Responsibilities:

1. Maintain a broad, end-to-end technical understanding of the ICT infrastructure in use across the business.
2. Ensure all ICT equipment and infrastructure (hardware and software) is running to its optimum performance.
3. Carry out change management requests as required (which may involve out of hours work).
4. Installation, maintenance and support of all ICT equipment including Servers, desktop PC's, laptops, telecoms equipment, printers, scanners, and workstations.
5. Maximise the availability of all ICT equipment and infrastructure through continuous improvement and proactive maintenance.
6. Ensure all devices Anti Virus and Anti Spam software is updated.
7. Liaise with contractors or external supply partners and communicate technical issues.
8. React quickly to live infrastructure and equipment errors to minimise downtime.
9. Plan, coordinate and deliver all documentation required in supporting the infrastructure.
10. Provide solutions, guidance and help to user problems wherever possible.
11. Log and respond to all support calls and provide timely updates/solutions to users and senior management.
12. Handle confidential information in line with the firm's data security protocols.
13. Keep updated on new technologies.
14. Develop and manage the company ICT security policy.
15. Ensure regulatory and legislative compliance (including all related Health & Safety requirements).
16. Manage and maintain server/communications room including all racking and cabling.

Essential Technical Skills:

1. Windows Server 2008/2012/2016
2. Windows Workstation 7 and 10
3. Microsoft Office
4. Server Hardware, Networking and Firewalls
5. Backup Technologies and Disaster Recovery

Desirable Technical Skills:

1. HP Servers, HP Switches, SonicWall, VPN, SSL-VPN, MDM, WiFi networks
2. Phone System experience (preferably NEC)