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24/7 Telecare Team Leader - Control Centre
Posted 8 days 10 hours ago by Cyngor Caerdydd/Cardiff Council
Permanent
Full Time
Other
South Glamorgan, United Kingdom
Job Description
Cyngor Caerdydd/Cardiff Council is seeking a Telecare Team Leader to supervise Control Centre Operators and Mobile Responders, ensuring the 24/7 service runs smoothly and efficiently. You will manage alarm-receiving systems and the full lifecycle of Telecare calls, with a focus on high-quality customer responses.
The role also involves coordinating staff rotas, supporting staff development, and contributing to continuous improvement through new technologies.
Cyngor Caerdydd/Cardiff Council
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