24/7 NOC Engineer

24/7 NOC Engineer
Akkodis are currently working in partnership with a market leading service provider to recruit NOC Engineer to join their 24/7 support team in Belfast.

Please note you must be eligible to gain security clearance and happy to work on a rotational shift pattern.

The Role
As NOC Engineer you'll be part of a 24/7 shift team supporting critical infrastructure and resolving network/IT incidents with precision and professionalism. You'll collaborate closely with Network Engineering and Service Delivery teams to ensure high-quality service delivery across a vital client base.

The Responsibilities
* Act as the first point of escalation for customer calls.
* Log and manage faults/service requests via Remedy, resolving over 95% at first touch.
* Work within strict SLAs to ensure timely resolutions.
* Maintain accurate shift handovers and keep support tickets up to date.
* Keep customers informed throughout the fault life cycle.
* Configure and troubleshoot Cisco, Juniper, and Adtran Switches, Routers, DSLAMs, modems and other IT Systems.
* Manage circuit faults across ADSL, SDSL, Ethernet, NGA, MPF, and SMPF.
* Liaise with third-party engineers and suppliers to resolve issues.
* Support field engineers with remote configurations and link checks.
* Monitor network health using SolarWinds.

The Requirements
* Proven experience in IT Helpdesk or NOC environments.
* Strong troubleshooting skills in IT/Networking, with appropriate escalation practices.
* Background in enterprise network support; CCNA certification or equivalent experience preferred, Windows OS and server support.
* Familiarity with ITIL service environments and SLA adherence.
* Excellent communication and customer service skills.
* Eligible for Security Clearance.

If you are looking for an exciting new challenge to join a leading support team with opportunities to develop and progress further, please apply now.

Modis International Ltd acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers in the UK. Modis Europe Ltd provide a variety of international solutions that connect clients to the best talent in the world. For all positions based in Switzerland, Modis Europe Ltd works with its licensed Swiss partner Accurity GmbH to ensure that candidate applications are handled in accordance with Swiss law.

Both Modis International Ltd and Modis Europe Ltd are Equal Opportunities Employers.

By applying for this role your details will be submitted to Modis International Ltd and/or Modis Europe Ltd. Our Candidate Privacy Information Statement which explains how we will use your information is available on the Modis website.