24/7 Contact Centre Team Lead - Health Care Ops

Local Care Direct is seeking a Contact Centre Team Leader to supervise agents in Huddersfield. This role involves managing performance standards, conducting training, and ensuring compliance with Care Quality Commission regulations. You will also facilitate annual performance reviews and development plans. Ideal candidates will have experience in call centre management and staff supervision. The role offers a pay rate of £14.94 in hours and £15.94 out of hours, plus benefits including NHS Pensions and 25 days of annual leave.