1st/2nd Line Support Engineer (Field-Based)

Role: 1st/2nd Line Support Engineer
Location: Swindon + Field-Based (Local to Swindon)
Salary: £26,000 - £28,000

A proactive IT Technician is required to deliver first- and second-line technical support across a group of Swindon-based clients. This field-based role involves maintaining technology infrastructure, resolving technical issues, and providing essential IT support to users. Ideal for someone who combines strong technical ability with excellent communication and a user-focused mindset.
The successful candidate for this role must hold a full UK driving licence and have access to own vehicle.

Key Responsibilities

• Provide onsite support for hardware/software issues (PCs, laptops, iPads, printers, AV, networking).
• Administer and maintain user accounts, devices, and system configurations.
• Support Office 365 tools including Teams, SharePoint, OneDrive, and email.
• Maintain accurate records via an IT Helpdesk system.
• Liaise with third-party vendors and escalate issues where necessary.
• Conduct routine system checks, updates, antivirus monitoring, and documentation.
• Assist with onboarding/offboarding of users and devices.
• Travel regularly between school sites.

• 2+ years' experience in IT support (Windows 10/11, macOS, basic networking).
• Familiarity with Active Directory, Office 365, device imaging, and file/printer permissions.
• Strong problem-solving and organisational skills.
• Excellent customer service and communication in educational settings.