1st Line Service Desk Agent - Retail Tech Support

Cybertill in Knowsley is seeking an inspiring 1st Line Service Desk Agent to deliver the best technical support to our retailers. The role supports a customer-centric product and services model and involves handling issues logged via email and telephone.

Responsibilities include ownership of issues, meeting SLA targets, using the knowledge base for first-time fixes, and ensuring detailed escalation to second line. The shift patterns cover 7 days a week with sample hours from 08:00 to 20:00.