1st Line IT Service Desk Analyst

Service Desk Analyst - 1st Line IT Support

3 - 6 Month Contract

Full time hours, Mon - Fri

Market day rate Inside IR35 via Umbrella - Please enquire

Location: Warwickshire/Remote working (1 day per week onsite)

This is a superb opening to join our leading financial service client, working at their impressive HQ site in Warwickshire 1 day per week.

Please disclose your permanent residence when applying. Candidates must live within commuting distance of Warwickshire. Applications with no location will not be considered.

As a 1st Line Support Analyst you will join the busy IT Service Desk, providing customer support for both desktop and business applications across the group. This will include; Logging, managing and ownership of incidents and requests, regular written and verbal communication with customers, proactive monitoring of incidents and requests contributing to the development and management of the Knowledge Base and liaising with suppliers, service groups and customers to ensure that agreed service levels are met.

Skills/Experience -

• Experience in a busy telephone based customer services environment
• Min 12 - 18 months commercial experience in a 1st line IT service desk/helpdesk role
• Professional and polite telephone manner
• Proven customer service experience, ideally gained in a busy environment
• Experience of MS Office & Lotus Notes
• Demonstrable analytical and problem-solving skills
• ServiceNow - desirable
• Desirable: Some Datacentre/Cloud deployment experience

If your profile demonstrates strong and recent experience in the above areas - please submit your application to Jackie Dean at TXP for consideration.

TXP takes great pride in representing socially responsible clients who not only prioritise diversity and inclusion but also actively combat social inequality. Together, we have the power to make a profound impact on fostering a more equitable and inclusive society. By working with us, you become part of a movement dedicated to promoting a diverse and inclusive workforce.