19667 - Operational Support Grade - HMP Send (Prison Support Role)

19667 - Operational Support Grade - HMP Send (Prison Support Role)

As an Operational Support Grade, you will look after the day to day running of a busy prison, working in a close knit team to carry out a range of support services - everything from patrol and gate duties, to managing deliveries, supervising visitors, and monitoring phone calls and CCTV. You will work shifts and nights to keep things running.

Benefits

• Annual leave 25 days on appointment, increasing to 30 days after 10 years of service (pro rata)
• 9 days bank, public and privilege holidays
• Access to a paid Level 2 apprenticeship in customer service
• Access to the generous Civil Service pension scheme
• Season ticket loans, retail discounts, an Employee Assistance Programme and a Cycle to Work scheme

Hours / Working Pattern

You will work an average of 37 hours per week, including night shifts, evenings, weekends and Bank/Public holidays (these days are added to your holiday allowance) on a rolling shift pattern. The frequency of night shifts will vary for each establishment and can be discussed at interview.

Responsibilities

• Gate/portal duties: ensure secure entry and exit, carry out searches, issue and collect staff keys/radios
• Control room: operate the radio system and monitor CCTV, reporting suspicious activity
• Visits: book visits, identify and process visitors on arrival, escort if required
• Censors/correspondence: monitor/log mail, report illicit or contraband items, preserve evidence
• Night duties: ensure cell doors are locked/secure and all prisoners safe
• Reception: assist tasks, photograph prisoners, collate documentation, search/x ray incoming prisoner property, receive items, check seals
• Prisoner supervision: supervise as required, undertake clothing/property exchange, assist with free flow movement
• Food delivery: deliver and collect food trolley, may involve electric tug vehicle
• Driving duties: transport prisoners and escort to destination, collect mail from local sorting office
• Phone calls: monitor PIN system, maintain log of PIN phone requests, complete paperwork, ensure legal numbers registered
• Procedures and protocol: understand and conform to national and local policies, respond to emergency procedures and incidents

Interviewer Assessment

Behaviours assessed: Communicating and Influencing, Managing a Quality Service.

The interview will be of a blended nature consisting of behaviour and experience.

Language Proficiency

The job holder must be able to fulfil all spoken aspects of the role with confidence in English or (when specified in Wales) Welsh.