19662 - Operational Support Grade - HMP The Mount (Prison Support Role)

Operational Support Grade - HMP The Mount (Prison Support Role)

As an Operational Support Grade, you will look after the day to day running of a busy prison, working in a close knit team to carry out a range of support services - everything from patrol and gate duties, to managing deliveries, supervising visitors, and monitoring phone calls and CCTV. You will work shifts and nights to keep things running.

Benefits

• Annual leave: 25 days on appointment, increasing to 30 days after 10 years of service (pro rata basis)
• 9 days bank, public and privilege holidays
• Paid Level 2 apprenticeship in customer service
• Generous Civil Service pension scheme
• Season ticket loans, retail discounts, an Employee Assistance Programme and a Cycle to Work scheme

The salary figures quoted are for a 37 hour working week inclusive of a 20% unsocial hours allowance which is included in the salary to reflect the requirement to work nights, evenings and weekends.

Hours

You will work an average of 37 hours per week and this will include working night shifts, evenings, weekends and bank/public holidays (these days are added to your holiday allowance) on a rolling shift pattern. The frequency of night shifts will vary for each establishment and can be discussed at interview.

Responsibilities

• Gate/portal duties - ensure the secure entry and exit of staff, visitors, vehicles; carry out searches of staff, prisoners, visitors, contractors and vehicles; issue and collect staff keys/radios.
• Control room - operate the establishment radio system and monitor CCTV, ensuring all suspicious activities are reported.
• Visits - book visits; identify and process visitors on their arrival, escort them if required.
• Censors/correspondence - monitor/log mail and report any illicit or contraband items, maintaining the preservation of evidence.
• Night duties - ensure cell doors are locked/secure and all prisoners are safely accounted for.
• Reception - assist in supporting appropriate tasks in reception; photograph prisoners; collate documentation for the property process; search/x ray incoming prisoner property and parcels; receive items for prisoners and check all seals are intact on property storage.
• Prisoner supervision - supervise prisoners as required; undertake prisoner clothing/property exchange and assist officers with free flow movement.
• Food delivery - food trolley delivery and collection, which may involve the use of an electric tug vehicle.
• Driving duties - transport prisoners and their escort to their destination in the cellular vehicle; collect mail from local sorting office.
• Phone calls - monitor the Personal Identification Number (PIN) system, maintaining the log of PIN Phone requests from prisoners; complete all relevant paperwork keeping an audit trail of conversations; check that legal numbers are registered solicitors.
• Procedures and protocol - understand and conform to national and local policies, responding appropriately to invoke emergency procedures and the actions required in relation to incidents.

Interview and Assessment

There is one interview stage for this vacancy. At interview we will assess you against the following success profile behaviours:

• Communicating and Influencing
• Managing a Quality Service
• Making Effective Decisions
• Caring

The candidate must be able to fulfill all spoken aspects of the role with confidence in English, or when specified in Wales, Welsh.

Closing Date

23rd July 2026