10130 - Delivery Manager

Full Time, Part Time, Part Time/Job Share, Flexible Working

Vacancy Approach: External

Location: Bristol, South West

Closing Date: 06-Oct-2025

Post Type: Permanent

Proud to serve. Proud to keep justice going.

Our Delivery Managers play a critical role helping deliver justice. If you're customer-focused, intent on delivering excellent service, enthusiastic about leading and motivating a team, then this role gives you the opportunity to play a pivotal role in Bristol Civil Justice Centre.

About us

HM Courts & Tribunals Service (HMCTS) is responsible for the administration of criminal, civil and family Courts and Tribunals in England and Wales.

About your role

You're responsible for the smooth running of Bristol Civil Justice Centre, leading your team and supporting your Operations Manager to meet operational needs, deliver performance objectives and provide a consistent and customer-focused service.

About you

Are you a hands-on problem solver with the ability to engage with people at all levels and to deliver excellent service through effectively leading a team? If you do, this varied and challenging role is for you.

Responsibilities and Requirements

• Lead and motivate a team to deliver excellent customer service
• Work with agencies to improve service levels
• Maintain positive and effective working relationships with the judiciary, supporting agencies, and user groups
• Identify and escalate any Court facilities issues to HMCTS Estates teams

What we offer

• Annual leave: 25 days on appointment, increasing to 30 days after five years' service
• Pension scheme
• Training and development opportunities
• Flexible working arrangements
• Access to employee-run networks
• Support for employees with disabilities

How to apply

Please submit your application, including a statement of suitability and evidence of experience.

Interview stage assessments

Interviews are expected to commence on 29th October 2025.

Behavioural requirements

• Leadership
• Changing and Improving
• Managing a Quality Service

Security checks

Baseline Personnel Security Standard (BPSS) required.