000A D081/1 - Tenancy Support Officer

We are looking for a dedicated and compassionate Support Worker to join our team, supporting asylum seekers, refugees, and other vulnerable individuals to live independently within the community.

This is a rewarding role where you will empower clients to develop essential life skills, maintain their tenancies, and successfully integrate into society. You will play a key part in preventing homelessness and improving outcomes for individuals and families facing complex challenges.

• Manage a caseload of asylum seekers and refugees, providing tailored, holistic support
• Carry out needs assessments and develop person-centred support plans
• Support clients with housing, benefits, health, employment, and English language development
• Assist individuals in maintaining tenancies and preventing homelessness
• Work closely with partners including the Home Office and local services
• Support the transition of clients into independent living and mainstream society
• Engage clients in their communities to reduce isolation and improve wellbeing
• Maintain accurate records, reports, and review meetings

We are looking for someone who is passionate about making a difference and has:

• A Level 4 qualification (or equivalent experience) in a relevant field
• Experience working with vulnerable individuals, ideally within housing, homelessness, or support services
• Knowledge of issues affecting asylum seekers, refugees, and homelessness
• Strong communication and interpersonal skills
• Experience working with partner agencies and multi-disciplinary teams
• Ability to manage a varied caseload and work under pressure
• Confidence in assessing needs and delivering effective support plans
• Understanding of relevant legislation (e.g. homelessness, safeguarding, Care Act)

• Ability to travel across the borough and Greater Manchester
• Enhanced DBS check required