Workshop Team Leader

Key Responsibilities

In conjunction with the workshop manager, the team leader (TL) is responsible for the overall performance of the team in terms of customer service delivery, ensuring that all relevant metrics are met, in line with the current workshop KPI dashboard.

• Used equipment turnaround time
• On time prep - committed dates (New, Used, STR)
• Average job times to agreed target
• Quality of work produced to agreed standards
• Number of trucks prepared to agreed targets

In addition to your normal engineering duties, the additional tasks and responsibilities of a team leader are to ensure the day to day efficient running of the engineering team to facilitate a high quality customer experience within a designated area, playing an active part in the leadership, engagement and motivation of the team and being the first point of contact for the engineers. Maintain a high standard of housekeeping in the workshop and warehouse.

Tasks and Qualifications

• P0/P6 Near Miss and Job Safety Observation Lead Indicator reporting and/or investigation
• P3 Engineer accident investigation - application of appropriate corrective action, accident reduction initiatives
• Engineer performance management - including dialogues (where applicable), engineer engagement, retention, coaching, and development to include training needs identification
• First level technical escalation
• Manage engineering coverage in the team - including absence management, authorisation of holidays, etc.
• Team meetings - communication of business objectives and performance against both goals and targets
• Completion of service audits
• WIP management - job and service completion to promise (including appropriate document completion)
• Ensure that 5S standards are maintained and audits are carried out and recorded with action taken if required