Workshop controller

Trucks & Trailers: Vans: Contact Us Breaffy Road Business Park, Breaffy Rd, Castlebar, Co. Mayo, F23 N996

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Workshop Controller

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• Provide excellent customer service from the initial booking through to the return of the vehicle.
• Act as a key point of contact for customers throughout their service or repair.
• Take bookings for the service department and understand customers' service and repair requirements.
• Organise the daily workshop schedule and coordinate customer requirements with the workshop team.
• Keep customers informed throughout the day on the progress of their vehicle.
• Communicate any additional work identified by the workshop and obtain customer approval where required.
• Liaise closely with technicians regarding job progress, expected completion times and any additional work required.
• Work closely with the Parts Advisor regarding parts availability, orders and workflow planning.
• Invoice completed work and collect customer payments.
• Explain work carried out when returning vehicles to customers and discuss any follow-up requirements.
• Build and maintain strong relationships with customers.
• Organise the workshop roster for the month ahead online.
• Review staff clockings and approve technician overtime as required.
• Work closely with the Warranty Coordinator and Planner.
• Work with the Marketing Associate regarding the promotion of the workshop.
• Maintain accurate customer records and enter relevant information into company systems.