Workshop Controller

We are currently seeking an experienced and skilled motor trade professional for the role of Workshop Controller at a flagship franchise dealership in Cardiff, South Wales.

This is an excellent opportunity for a results-driven individual looking to progress within a reputable organisation.

Our client, a well-established franchise-approved car dealership in Cardiff, South Wales, is recruiting for a Workshop Controller to lead their busy Service Department.

This role offers excellent career development prospects, a competitive package, and the chance to work within a professional team.

• Basic salary of £32,500 with a similar £39,500 OTE based on target achievement
• Potential earnings of £44,600+ with stretch bonuses for 15% over achievement of labour sales - 25 days annual holiday plus bank holidays, increasing with service length
• Full manufacturer accredited training programmes
• CBS vehicle options upon passing probation period
• Company pension scheme with Scottish Widows
• Working hours Monday to Friday,
  8.00am-
  5.00pm, with one in three Saturday mornings paid at
  1.5x
• Opportunities for career advancement within a large, nationwide multi-brand dealer group

Duties of a Workshop Controller

• Lead and manage the workshop team, including 7 Vehicle Technicians and 2/3 Apprentices
• Oversee daily workshop operations ensuring efficiency and productivity
• Liaise with Aftersales Manager to implement and maintain best practices
• Manage customer vehicle progress liaising with service reception
• Ensure workshop standards adhere to manufacturer and HSO standards
• Monitor key performance indicators and promote continuous improvement
• Identify and arrange training needs for team members
• Effectively allocate work based on team skills and capacity
• Maintain high levels of customer satisfaction and service quality

Requirements of a Workshop Controller

• Proven experience in managing a successful automotive workshop for at least three years
• Prior experience within a franchise-approved dealership is highly preferred
• Strong leadership, communication, and interpersonal skills
• Results-oriented with problem solving and decision-making abilities
• IT literate and familiar with dealership management systems
• Full UK driving licence with minimal points
• Reside within or near Cardiff or be able to commute easily

If you meet the above criteria and are seeking a role as a Workshop Controller where your skills and leadership qualities can be utilised and developed, this is an ideal opportunity.