Workplace Experience Coordinator

About the Role

As a CBRE Workplace Experience Coordinator, you'll be responsible for delivering a world class customer service experience to employees and guests of a designated building. The role is part of the Workplace Experience function and focuses on providing front line customer service to building occupants and visitors.

Key Responsibilities

• First point of contact for all those entering the facility; greet them with a friendly and welcoming demeanor and issue visitor and parking passes following security protocols.
• Make a memorable first impression by answering the telephone in a professional manner and creating presentations and speaking to various sized groups.
• Arrange and confirm recreational, dining, and business activities on behalf of the requestor.
• Manage janitorial or maintenance work orders as needed and coordinate workplace services including mail, office supply services, and onboarding.
• Acknowledge inquiries or complaints from employees, guests, and co workers and provide solutions in a professional, customer service driven manner.
• Organise and manage on site events, including securing event space, setting up and tearing down rooms and delivering supplies.
• Follow property specific security and emergency procedures, notifying appropriate parties to ensure the safety of all individuals in the building.
• Coordinate with vendors who supply services or goods to the workplace.
• Explain detailed or complicated information to the team and follow specific directions given by the manager.
• Apply existing procedures to solve straightforward problems, with limited discretion in day to day tasks.

Experience Required

• Diploma with up to two years of job related experience.
• Ability to follow basic work routines and standards in applying tasks.
• Communication skills to exchange straightforward information.
• Working knowledge of Microsoft Office products (Word, Excel, Outlook, etc.).
• Strong organisational skills and an inquisitive mindset.