Workplace Coordinator

JLL empowers you to shape a brighter way .Our people at JLL are shaping the future of real estate for a better world by combining world class services, advisory and technology for our clients. We are committed to hiring the best, most talented people and empowering them to thrive, grow meaningful careers and to find a place where they belong. Whether you've got deep experience in commercial real estate, skilled trades or technology, or you're looking to apply your relevant experience to a new industry, join our team as we help shape a brighter way forward. Job Description: Workplace Coordinator (Facilities) Location: London Reports to: Regional Facilities Manager (JLL) Position Overview JLL is seeking an experienced Workplace Coordinator to support workplace and facilities coordination in London and other locations. This role requires a customer-focused professional who can seamlessly coordinate both hard and soft services while maintaining the highest standards of service delivery and client satisfaction. In addition to facilities coordination, the role will also work closely with the Office Manager to support workplace operations and front-of-house activities to ensure a welcoming and well-functioning office environment. Key Responsibilities Customer Service Excellence Serve as primary point of contact for facilities-related inquiries and requests Maintain exceptional customer service standards, ensuring prompt and professional responses Build and maintain strong relationships with clients, vendors, and internal stakeholders Monitor service delivery performance and implement continuous improvement initiatives Handle escalations professionally and work toward swift resolution Workplace / Front-of-House Support Greet and assist visitors, ensuring a professional and welcoming office environment. Manage badge access and support visitor registration where required. Support mail, courier deliveries, and general office logistics. Assist with internal events or workplace initiatives. Assist with meeting room setup and manage bookings. Monitor and restock office supplies, groceries, and other consumables as required. Facilities Coordination Coordinate and oversee onsite mechanical, electrical, and plumbing (MEP) services utilising the JLL CAFM System Supervise regular building fabric maintenance Oversee maintenance and repairs of in scope assets Coordinate planned preventive maintenance (PPM) schedules and reactive maintenance Ensure compliance with health and safety regulations and building codes Complete regular office audits to ensure safe, comfortable & maintained environment Manage cleaning services, waste management, and recycling programs Coordinate and support food & beverage services and concierge functions Oversee landscaping and plant maintenance Manage pest control and hygiene services Coordinate and support as required mail and courier services Support workplace services and employee amenities Engage with landlord and manage landlord permit requirements Multi-Site Operations Travel between London & Milton Keynes locations as required (London-based) Ensure consistent service standards across both sites Adapt service delivery to meet specific requirements of each location Coordinate resources and scheduling across multiple sites efficiently Administration & Compliance Maintain accurate records and documentation for all services Monitor budgets and control costs while maintaining service quality Prepare regular reports on service performance and KPIs Ensure compliance with JLL standards and client requirements Support audit processes and regulatory inspections Required Qualifications Essential 3+ years of facilities management experience, preferably in commercial real estateStrong customer service orientation with excellent communication skillsExperience managing both hard and soft FM servicesAbility to work flexibly across multiple locationsProficiency in FM software systems and Microsoft Office SuiteUnderstanding of health and safety regulations and compliance requirementsValid UK driving license for travel between sites Experience in front of house, workplace experience, or office operations roles Preferred IWFM (Institute of Workplace and Facilities Management) certificationIOSH (Institution of Occupational Safety and Health) qualificationExperience with JLL systems and processesPrevious multi-site facilities management experienceBudget management experience Key Skills & Competencies Flexibility & Adaptability: Ability to work across different locations and adapt to varying client needs Problem-Solving: Strong analytical skills to identify issues and implement effective solutions Communication: Excellent verbal and written communication skills for stakeholder management Organization: Strong planning and coordination abilities to manage multiple services and locations Customer Focus: Commitment to delivering exceptional customer service and building relationships Technical Knowledge: Understanding of building systems and facilities management best practices Multitasking and prioritisation:Ability to manage priorities and balance facilities coordination with day-to-day workplace support tasks. Location: On-site -London, GBR Job Tags: HiringIf this job description resonates with you, we encourage you to apply, even if you don't meet all the requirements. We're interested in getting to know you and what you bring to the table!At JLL, we harness the power of artificial intelligence (AI) to efficiently accelerate meaningful connections between candidates and opportunities. Using AI capabilities, we analyze your application for relevant skills, experiences, and qualifications to generate valuable insights about how your unique profile aligns with the specific requirements of the role you're pursuing. JLL Privacy Notice Jones Lang LaSalle (JLL), together with its subsidiaries and affiliates, is a leading global provider of real estate and investment management services. We take our responsibility to protect the personal information provided to us seriously. Generally the personal information we collect from you are for the purposes of processing in connection with JLL's recruitment process. We endeavour to keep your personal information secure with appropriate level of security and keep for as long as we need it for legitimate business or legal reasons. We will then delete it safely and securely.For more information about how JLL processes your personal data, please view our .For additional details please see our career site pages for each country.For candidates in the United States, please see a full copy of our Equal Employment Opportunity policy .Jones Lang LaSalle ("JLL") is an Equal Opportunity Employer and is committed to working with and providing reasonable accommodations to individuals with disabilities. If you need a reasonable accommodation because of a disability for any part of the employment process - including the online application and/or overall selection process - you may email us at . This email is only to request an accommodation. Please direct any other general recruiting inquiries to our page > I want to work for JLL.At JLL, we give you the opportunity, knowledge and tools to own your success, because we value what makes each of us unique. We help our people thrive, grow meaningful careers and find a place where they belong. Together, we strive to be exceptional and shape a better world.For over 200 years, JLL (NYSE: JLL), a leading global commercial real estate and investment management company, has helped clients buy, build, occupy, manage and invest in a variety of commercial, industrial, hotel, residential and retail properties. A Fortune 500(R) company with operations in over