Workplace Change Manager - Associate Director
Posted 4 hours 19 minutes ago by Job Search Place Limited
The Workplace Change Manager will champion and support deep cultural shifts within a client organisation, delivering programmes and frameworks that facilitate the adoption of new working practices in the office. They will ensure these practices are seamlessly embedded into people's day-to day work and aligned with the organisation's values & strategic goals. This is a 'change manager' role focused on the people side of change and guiding the implementation of new ways of working. Very often working in partnership with the client's HR, CRE, IT and COMMS functions, they will be responsible for empowering the organisation to successfully deliver their workplace transformation, bringing the People, Physical Space and Digital components of the change together. The Workplace Change Manager will ultimately support our clients to create a Workplace offer that attracts and retains the best talent while allowing people to be at their most effective wherever they are working.
The role will be primarily aligned to a flagship programme within a confidential financial professional services organisation based in London - Canary Wharf. As part of a seven person change management team, the Workplace Change Manager is expected to work on site two to three days per week to support close collaboration with client stakeholders.
What You Will Do- Strategic Planning and Design
- Collaborate with clients to assess their needs.
- Conduct thorough change impact analyses, change readiness assessments, stakeholder mapping and interviews to inform strategy development.
- Gather and analyse data to develop robust change strategies and engagement plans that cater to diverse audience needs.
- Design new frameworks and processes to effectively implement new ways of working.
- Program Leadership
- Build and nurture key relationships with stakeholders across all organisational levels, gaining their buy in to the change and leveraging their support as necessary and appropriate.
- Advise on best practices.
- Develop and execute internal communication strategies and detailed engagement plans.
- Lead and deliver engaging change programmes and associated activities tailored to the specific type and level of change required.
- Engagement and Communication
- Recruit, lead and inspire a network of Change Champions from across the client organisation.
- Engage with senior leadership to shift mindsets, coaching leaders and managers to champion the change effectively.
- Design and deliver a high level of engagement activities, including town hall presentations, briefings, workshops (face to face and virtual), focus groups, drop in sessions, site visits, training, targeted events, exhibition spaces and other innovative interventions.
- Draft internal communications, create digital signage, videos and collateral to generate buy in and excitement.
- Monitoring, Evaluation and Adaptation
- Continually measure the impact and effectiveness of change engagement and communication activities.
- Gather quantitative and qualitative feedback throughout the programme to inform adjustments.
- Adapt and refine the programme delivery as necessary based on feedback and measured impact.
- Conduct end of project analyses, delivering detailed reports with recommendations for sustained change.
- Exceptional communication skills: excellent verbal and written communication, active listening and the ability to tailor messages to diverse audiences.
- Influencing & motivational skills: able to inspire, guide, motivate and coach individuals and teams through transitions, fostering a sense of shared purpose.
- Collaborative stakeholder management: able to engage effectively with various stakeholders, gaining their trust and buy in, managing expectations and addressing potential resistance to change.
- Solution oriented problem solving & analytical skills: able to identify issues, anticipate risks, develop creative solutions and make informed decisions to overcome barriers.
- High emotional intelligence & empathy: understanding and managing emotions, recognising the human side of change, ability to handle difficult conversations and deal with resistance around change while fostering a positive change environment.
- Adaptability & resilience: capacity to navigate uncertainty and ambiguity, making adjustments as needed and maintaining a positive outlook during times of transition.
- Project management skills: proven ability to manage multiple concurrent projects effectively.
- Understanding of change management methodologies (e.g., ADKAR, Prosci, Lewin's Change Model) and the ability to apply them.
- Commercial acumen.
- Guiding people through change: direct experience leading workplace transformations and people related change initiatives (e.g., adoption of new ways of working, cultural shifts).
- Facilitation & presentation skills: delivering training, workshops, focus groups or facilitating/presenting in front of large groups.
- Cross functional collaboration: working with and coordinating diverse teams across different departments and levels.
- Developing & implementing engagement strategies: creating and executing communication, engagement or training programmes to support new initiatives.
- Data analysis & reporting: defining and measuring success metrics, monitoring progress and reporting on the effectiveness of initiatives.
- Managing projects, including planning, managing scope and timeline during execution.
- Any change management certification (e.g., Prosci, ACMP's Certified Change Management Professional).
- Coaching skills.
We welcome all applicants.