Workforce Capability & Development Lead

• Lead Quilter's approach to understanding and closing workforce capability gaps aligned with strategy
• Build and reassess views of changing business priorities, future workforce needs and emerging capabilities
• Translate workforce insight into practical, measurable interventions that strengthen organisational performance
• Work with senior leaders, HR leadership, business partners, Transformation, Technology and other stakeholders
• Partner with the Culture & Change Lead to identify, adopt and embed priority capabilities
• Lead a small capability team with two direct reports supporting mandatory learning operations, levy administration and supplier/platform coordination
• Build capability roadmaps and advise senior leaders on capability risks, opportunities and investment priorities
• Design and deliver organisation-wide capability programmes, including AI adoption, leadership and customer capability
• Shape an enterprise-wide approach to AI capability development and support responsible AI adoption
• Introduce digital and AI-enabled learning approaches and evolve the learning ecosystem
• Oversee mandatory and regulatory learning, identifying opportunities to simplify and automate activity
• Own Quilter's Skills and Growth Levy approach, utilisation, governance and oversight
• Define success measures, track adoption and business outcomes, and provide recommendations for senior leadership and Board-level discussions
• Set priorities for the capability team and coordinate delivery across internal teams, technology providers and external partners

Requirements

• Significant experience leading organisation-wide capability, workforce development or talent initiatives in a complex organisation
• Experience identifying capability gaps and translating them into measurable, business-focused interventions
• Strong commercial and strategic mindset, connecting workforce capability to organisational performance and future needs
• Track record of building credibility and influencing senior stakeholders across multiple business areas
• Experience leading large-scale capability, adoption or behavioural change programmes in ambiguous and fast-changing environments
• Strong understanding of digital, data-led and technology-enabled approaches to workforce development
• Ability to use evidence and insight to prioritise activity, measure impact and communicate clear recommendations
• Ability to combine strategic thinking with hands-on execution while maintaining appropriate governance
• Inclusive leadership approach that sets clear expectations, supports development and brings together different perspectives
• Curiosity about developments in AI, skills and workforce transformation, with commitment to responsible and practical application
• Highly desirable: experience developing AI capability or leading workforce adoption of AI-enabled ways of working
• Highly desirable: experience implementing AI-enabled learning technology or workforce platforms
• Highly desirable: experience in financial services or another highly regulated environment
• Highly desirable: experience partnering with executive-level leaders and contributing to enterprise-wide decisions

Core Competencies

Demonstrates expertise in leading organisation-wide capability and workforce development initiatives, with a strong focus on AI adoption and digital learning approaches. Proven ability to influence senior stakeholders and translate workforce insights into measurable interventions that enhance organisational performance.

Highest-signal resume keywords

• Workforce Development Leadership
• AI Capability Development
• Stakeholder Influence
• Digital Learning Approaches
• Capability Gap Analysis

Hard Skills

• Capability Development
• Workforce Development
• AI Adoption
• Change Management
• Data-Driven Decision Making
• Governance
• Performance Measurement
• Learning Program Design
• Strategic Planning
• Regulatory Compliance

Soft Skills

• Inclusive Leadership
• Strategic Thinking
• Curiosity
• Communication
• Collaboration

Industry Keywords

• Financial Services
• Regulated Environment
• Organisational Performance
• Capability Roadmaps
• Transformation

Tools & Technologies

• AI-Enabled Learning Technology
• Workforce Platforms
• Digital Learning Ecosystem
• Learning Management Systems
• Data Analytics Tools