Work Experience Customer Advisor - Bridport Library

About the role

The Dorset Library Service consists of 23 libraries alongside a 24/7 online service. The library teams work towards our mission to Inspire, Enable and Connect our communities through our services. We do this by providing access to books, information, and technology such as public computers and iPads and raising awareness of the service. Alongside this we deliver a wide programme of events and activities for all ages and provide a welcoming environment for all members of the community.

About the Role

This role aims to give learners an insight into the running of our libraries, learn new skills, increase confidence and support their decision making towards future careers. There are opportunities to engage with customers and support enquiries, which can range from locating stock within the library to accessing the internet and finding information. There will also be opportunities to be involved in planning and running activities that are part of our events programme such as Craft and Lego activities. You will also be able to support with creating content suitable for our social media.

For this role you will work from Bridport Library.

Who can apply

Students in year 10-13

Key responsibilities

• provide a friendly welcome to all customers using the library
• help library users access and use stock, information, computers, and other services
• support customers using the Customer Self Service machines
• undertake duties associated with providing a library service such as stocking displays and shelving
• assist with events and activities within the library
• promote services to customers

About you

• enjoy working with others as part of a team
• enthusiastic and motivated to support the community
• willing to develop and learn new skills
• willing to listen and engage with people

This role is an excellent opportunity if you are interested in gaining experience in customer service and working with people while supporting your local community. You'll develop transferable skills which are valuable in many different careers.

Support/Requirements Location

Bridport library, South Street, Bridport, DT6 3NY

Hours

• Monday 10:00 - 16:00
• Tuesday 10:00 - 16:00
• Wednesday 10:00 - 16:00
• Thursday 10:00 - 16:00
• Friday 10:00 - 16:00

Travel

Transport to and from the placement to be arranged by the student

Meals/breaks

1 hour lunch. Either bring a packed lunch, or you are welcome to walk into Bridport town to buy lunch.

Clothing

smart/casual, suitable clothing for working in a library environment

Further Information

We welcome everyone, including students, unemployed individuals, and those looking to change careers. We aim to support the local community by offering valuable work experience opportunities.

What will be expected of you

• follow all council rules and health and safety guidelines
• take responsibility for your learning and ask for help when needed
• follow instructions from your placement manager
• attend work at the agreed times during your placement
• stay motivated and make the most of this opportunity to show what you can do

What you will gain from a work experience placement

• confidence - get used to the workplace and build your confidence
• new skills - learn new skills or improve the ones you already have
• networking - meet new people and make professional connections
• CV boost - show teamwork and customer service skills on your CV
• references - gain valuable references for future job applications
• share skills - use your unique skills to help our team