Wholesale Service Centre Team Leader Peterborough, Cambridgeshire Posted 18 hours ago

Circa £38,813 (Depending on skills & experience) The Wholesale Service Centre (WSC) is the single point of contact for all competitive retail-to-wholesale enquiries, ensuring a level playing field between Anglian Water's own retail arm and all other retailers. As the market evolves, the WSC will continue to expand and adapt its services to align with industry reforms and regulatory requirements. As a Wholesale Service Centre Team Leader (WSCTL), you will lead a team of four multi-skilled advisers, supporting activities related to Inset appointments, Water Supply Licensees, wholesale billing, Maximum Daily Demand (MDD) management, and future market code requirements. You will foster a high-performance culture, ensuring equivalent, consistent service to all retailers while supporting the transformation of our wholesale operations. • Lead, develop and support a team of Wholesale Service Centre Advisers, fostering a high-performance culture • Experience in a Team Leader or supervisory role with strong people management capability • Working knowledge of SAP (billing, job creation, account management)• Experience in B2B service delivery, billing, service support or metering• Strong communication and influencing skills, able to work across business units• Proficiency in SAP, Salesforce, MS Excel, GIS and wider business systems• Ability to interpret regulatory requirements and apply them consistently Benefits As a valued employee, you'll be entitled to: • 26 days annual leave plus bank holidays (increasing with length of service) • Flexible working options • Private health care • Competitive pension scheme - Anglian Water double-matches your contributions up to 6% • Life assurance at eight times your salary • Annual bonus • Personal medical assessments • Virtual GP service • Cancer screening • Financial wellbeing support and salary finance benefits • Lifestyle Savings including discounts on retail, travel, and utilities • Employee Assistance Programme • Volunteer days • Environmental and wellbeing initiatives We are committed to reflect the diversity of the communities we serve in both our workforce and our supply chain partners to help us to understand and meet the needs of our customers. We are passionate and dedicated to the learning and development of our people, making sure they have the right skills and knowledge to be successful and to help achieve their potential.We want to give everyone equal access to our recruitment process. If you have a disability or long-term condition, including neurodiversity and mental health conditions, we'll support you throughout your application, and make any adjustments to make sure your disability or long-term condition is not a barrier to recruitment. If you need any support, please get reach out to our team 'To apply, you'll need your up-to-date CV, we also recommend uploading a cover letter - tell us what has made you apply and what skills you can bring to the position. We will be in touch after your application has been reviewed, following the closing date.If you are offered a job with us, you'll be subject to the relevant employment checks for your role, which could include references, driving licence check, DBS Check as well as your right to work in the UK. More information about how we look after and use your information can be found in our .Become a part of Anglian Water's future and join us on our journey as we live through our values to build trust, do the right thing, and are always exploring, to bring environmental and social prosperity to the region.