Wellness Spa Reception Lead - VIP Guest Experience

Salary - Competitive!

Holiday -28 daysholiday, enhanced after 5 years of service.

But there's more

• Free meals on duty.
• Uniform offered and dry cleaned.
• Complimentary on-site parking is available whilst on duty.
• Free limited shuttle service between the hotel and Heathrow Terminal 5 and Egham Station.
• Discounted employee friends & family rates at Arora Hotels.
• Food and beverage discounts.
• Christmas gifts and employee parties.
• Introduce a friend scheme.
• Cycle 2 work scheme.
• UK attraction Entertainments.
• Taste card.
• Life assurance scheme.
• Wage stream.
• Employee assistance programme.
• Arora star employee recognition.
• Long service recognition award.

A bit about what you will do

• The Wellness Spa Reception Manager is responsible for leading the Wellness Spa Concierge and Wellness Spa attendant teams to operational excellence
• Recognise arrivals of all VIP guests & Wellness Spa members arriving in both the Wellness Spa and hotel
• Responsible for driving the guest experience and communication amongst the colleagues, orchestrating a smooth guest sequence delivery
• Ensure guest/member preferences and special requests are accommodated to the best of the property's abilities.
• Support strategic initiatives for the Wellness Spa and wellness areas
• Duty manager on shift for Wellness Spa in the absence of HOD
• Train Wellness Spa concierge team to ensure they deliver outstanding guest service.

More about you

• Providing high-quality service comes naturally to you.
• Excellent communication and interpersonal skills.
• A smart and professional appearance.
• You value being part of a team and supporting your colleagues.
• Ability to work without direct supervision.
• Most of all, you will have an approachable, positive, and proactive manner.

Compensation: Competitive salary