Wellness & Spa Manager

People - You understand that true luxury lies in how someone feels

• Inspire, mentor and recruit a high-calibre team through periods of change and growth.
• Set clear expectations while nurturing a culture of excellence, accountability and development.
• Build pride, ownership, and alignment around the evolving wellness vision.
• Champion training and development by collaborating with Bramley and other suppliers to align both offerings, strengthening partnership and enhancing skills.
• Reimagine the guest experience to deliver deeply personalised, intuitive and memorable wellness journeys.
• Ensure the environment, service flow and emotional experience reflect refinement, calm and exclusivity for all guests and members.
• Ensure team are always maintain impeccable personal grooming and uniform standards.
• Work collaboratively with colleagues to ensure seamless day-to-day wellness & spa operations, that fosters a strong team culture.
• Monitor guest usage and feedback of wet areas to inform improvements in comfort, experience and hygiene.

Product - Our Products are part of our story .

• Ensure consistency, integrity, and excellence in delivery throughout all wellness touchpoints.
• Maintain retail displays, wellness and wet areas with high visual standards.
• Monitor stock levels, complete regular stocktakes and ensure all products and plant room chemicals are available.
• Curate an exceptional wet area experience, ensuring pool, hot tub, and steam room reflect the overall luxury wellness journey through ambiance, cleanliness and comfort.
• Collaborate with instructors and brand partners to elevate the experience.
• Support the presentation and ambience of Wellness & Spa reception to reflect our boutique positioning.
• Oversee and optimise spa and membership technology including; booking engines, property management integration and client databases ensuring a seamless reservations process.

Planning - Behind every serene experience is quiet precision .

• Oversee all wellness & spa operations while implementing improvements to systems, flow and efficiency.
• Ensure consistency, integrity and excellence in delivery throughout all wellness touchpoints, to ensure guest journey delivers from arrival to departure.
• Integrate luxury wellness trends, evidence-based practices, and guest insight into offerings.
• Proactively report maintenance, safety or equipment matters to protect both guest experience and operational excellence.
• Ensure full compliance with health, safety, hygiene, and regulatory requirements.
• Collaborate with Sales, Marketing, Front Office, Housekeeping, and Finance to ensure seamless operations.

Profit - Commercial awareness, delivered with charm .

• Partner with our leadership team to contribute strategic insight, vision and commercial perspective.
• Drive guest loyalty and repeat bookings by delivering memorable, high-quality treatments and experiences.
• Maintain accurate records that support retention and personalised service.
• Oversee wellness membership accuracy to support retention strategies, personalised offers and seamless wellness experiences.
• Enhance both membership and guest databases to support marketing strategies and enhance future opportunities of growth.
• Drive spa retail growth by developing and implementing product merchandising, personalised guest recommendation and sales initiatives.
• Fostering a culture of product knowledge to enhance team engagement and maximising retail opportunities.
• Protect the spa's commercial performance through compliance, efficiency and consistent service standards.

What we're looking for:

• Proven experience managing luxury spa and wellness operations.
• Visionary, creative, and commercially savvy, with a strong business mindset.
• Passionate about guest wellbeing, delivering transformative and memorable experiences.
• Exceptional leadership, communication, and collaboration skills, with the ability to inspire and develop a high-performing team.
• Level 3 qualified Spa Therapist (beneficial).
• Pool plant room and lifeguarding qualifications are beneficial but not essential; full training can be provided for the right candidate.

Lead, mentor, and grow a talented team at a resort in transformation-create unforgettable luxury wellness experiences.

The nitty-gritty LOCATION:

Tewkesbury Park, Gloucestershire, GL20 7DN

HOURS:

Full-time, 40 hours per week - to include evenings and weekends

GREAT RANGE OF BENEFITS:

• Clothing Allowance
• Gym membership worth
• Day off on your birthday after 1 year
• Company sick pay after a qualifying period