Welfare Benefits Adviser

As a Welfare Benefits Advisor, you'll protect tenancies and transform lives by ensuring residents access vital financial support. Your expertise will directly sustain our mission to provide quality, affordable homes across London.Through early intervention and advocacy, you'll empower vulnerable residents to maximise incomes and live well, embedding NHG's commitment to thriving communities.

How you'll do it

Deliver expert welfare benefits advice and tribunal representation, resolving complex cases to prevent homelessness and sustain tenancies.

Secure charitable grants and partner referrals, boosting residents' financial resilience through tailored support.

Drive proactive referrals by training operational teams on benefits systems and legislative changes.

Juggle demanding caseloads with precision, meeting KPIs while adapting support to diverse needs.

Shape tenancy sustainment strategies using resident insights, and lead community take-up campaigns for new benefits.

Forge alliances with borough stakeholders and financial inclusion networks to amplify resident outcomes.

The ideal candidate

We believe great service starts with great people, and we are committed to recruiting and developing passionate, enthusiastic, and talented individuals who can add value to our thriving organisation .

Pending confirmation of legislative changes, this role may require a qualification to demonstrate competence .If not already qualified, there may be an expectation to study towards a professional qualification.

We're seeking a Welfare Benefits Advisor who combines compassion with legislative expertise. You'll brin

Experience delivering welfare benefits advice, including tribunal representation and current legislative knowledge.

Proven ability to support vulnerable adults/diverse communities with income maximisation tactics (e.g., grant applications).

Strong negotiation skills and expertise in social housing practices.

Track record managing complex caseloads while meeting deadlines.

Background in housing associations or advisory centres.

Knowledge of Universal Credit migration processes.

What's in it for you?

Once you join us, you'll find plenty of opportunities to grow within our organisation.You'll also have access to a wide range of learning opportunities to help you achieve and maximise your potential. Benefits include:

• Excellent annual leave allowance and flexible working opportunities (qualifying period may apply)
• Enhanced maternity, paternity, and adoption pay in addition to statutory entitlements (qualifying period may apply)
• Employee assistance - free confidential advice and counselling services provided by independent specialist organisations .
• Health cash plan
• Staff discounts - we give our staff access to discounts at hundreds of major retailers, gyms, restaurants, entertainment, days out, insurance, and much more.
• Interest free loans - season ticket loan, tenancy deposit loan, and training loan
• Cycle to work scheme.
• Life Assurance x 4 annual salary

All about us

Notting Hill Genesis is a not-for-profit organisation providing affordable homes for Londoners and it is now one of the largest housing associations in London.We are both a landlord and a developer, with more than 60,000 existing homes and 10,000 more in our pipeline and we employ around 1,500 staff.

We welcome applications from everyone.We actively monitor the diversity of our workforce and strive to show equal representation throughout all levels of the organisation .We are a Stonewall Diversity Champion, a Disability Confident employer amongst other diversity commitments .

Step 1: If you are interested, please send your application now! Closing date is 15 August 2025

Step 2: Successful candidates will be asked to interview and assessment

Please apply for this role online.If you are not able to apply online or if you have any reasonable adjustment requirements arising from a disability or medical condition to fully participate in the recruitment process, please discuss this with our hiring team via .

Should a redeployee apply for this role, their application will be considered before any others.

This post is exempted under the Rehabilitation of Offenders Act 1974 and as such appointment to this post will be conditional upon the receipt of a satisfactory response to a Basic check via Disclosure and Barring Service (DBS)

NHG reserves the right to close this vacancy early if we receive sufficient applications for the role, so we advise you to submit your application at your earliest opportunity.

• Salary £41,150 to £45,723 per annum for 35 hours per week.