Welfare & Benefits Adviser

Coping with a cancer diagnosis or complex haematology treatment is challenging, and for some patients, it also brings financial worries and unforeseen costs. We are seeking a compassionate individual to assist patients and their carers in understanding their entitlements and accessing financial support, enabling them to focus on their treatment.

Applicants should have substantial experience in providing specialist benefits advice and advocacy within organizations such as the NHS, Citizens Advice, or similar. Relevant recent training, client-centered benefits advice experience, and a general knowledge of housing, employment, and consumer law are essential, along with tribunal representation experience.

The role requires strong communication skills, the ability to work under pressure to strict deadlines, and attention to detail. You will be based in our friendly and supportive department at the UCH Macmillan Cancer Centre, Huntley Street, London WC1E 6DH.

You will work with in-patients and out-patients diagnosed with cancer or haematological conditions such as sickle cell disease and thalassaemia. Your duties include meeting patients or their representatives face-to-face, via MS Teams, or by phone to assess welfare and benefits needs, and assisting with benefit applications and grants. You will also prepare mandatory reconsideration and tribunal packs, support patients throughout review processes, and communicate with multiple agencies, maintaining accurate documentation.

University College London Hospitals NHS Foundation Trust (UCLH) is a leading NHS trust serving a diverse population. We provide acute and specialist services across eight sites, including the UCLH Macmillan Cancer Centre, with a focus on top-quality patient care, education, and research. Our services cover complex illnesses, with specialties in women's health, cancer, neurological, gastrointestinal, and oral diseases, supported by world-class facilities.

At UCLH, our 'One Team' ethos and values-safety, kindness, teamwork, and continuous improvement-are central to our culture. We are proud to be voted the NHS Acute Trust to work for in England.

For more details on the role, including the full Person Specification and responsibilities, please refer to the attached Job Description.

Join us at the best NHS trust in England to work for, and be part of a dedicated healthcare team.

• UCLH is the top trust to work at in England, with high staff recommendation rates for three consecutive years.

We support flexible working arrangements. To learn more, visit: Flexible working .

Discover why UCLH is a great place to work: Why Choose UCLH? .