Welcome Host

Job Title

Welcome Host

Job Description Summary

Job Description

Cushman & Wakefield is seeking an engaging, professional and service-driven Welcome Host to join the team at Dixon House, a modern 50,000 sq. ft. office building located close to Fenchurch Street in the City of London.

As the face of the building, you will play a vital role in creating an exceptional workplace experience for occupiers, visitors and guests. You will be responsible for delivering a warm and memorable welcome, ensuring the reception area operates efficiently, and supporting the day-to-day running of the building. This is an exciting opportunity for someone who is passionate about hospitality, customer service and community engagement, and who thrives in a professional, fast-paced environment.

Key Responsibilities

• Deliver a professional, friendly and personalised welcome to all occupiers, visitors and guests.

• Create exceptional first impressions and provide a consistently high standard of customer service.

• Assist with enquiries, directions and access requirements.

• Build strong relationships with occupiers and visitors, ensuring a positive and memorable experience.

• Develop knowledge of the building and local area to confidently support occupier and guest needs.

• Manage incoming calls, emails and reception enquiries promptly and professionally.

• Ensure the reception desk is staffed and presented to the highest standards at all times.

• Receive and manage post and courier deliveries as required.

• Maintain accurate records, reports and administrative documentation.

• Support building communication platforms and occupier information updates.

• Liaise with contractors, service providers and building management teams regarding ongoing works and operational matters.

• Report building faults and maintenance issues through the appropriate channels.

• Support Health & Safety, security and visitor management procedures.

• Ensure all visitors are signed in and comply with building access protocols.

• Escalate incidents, concerns or unusual activity to the relevant teams promptly.

• Support the planning and delivery of occupier events and engagement activities.

• Promote building initiatives and community programmes.

• Assist with social media and building communication updates where required.

• Contribute to creating a welcoming, vibrant and inclusive workplace environment.

Education, Qualifications & Experience

Essential

• Fluent English, both written and verbal.

• Previous experience in a Front of House, Reception, Hospitality or Customer Service role.

• Strong interpersonal and communication skills.

• Proficiency in Microsoft Office applications.

Desirable

• Experience working within a corporate office, workplace experience or premium hospitality environment.

• Experience handling challenging situations and resolving issues with professionalism and confidence.

• Knowledge of visitor management systems and building operations.

Personal Attributes

• Passionate about delivering outstanding customer service.

• Professional, approachable and confident in a client-facing environment.

• Excellent attention to detail and organisational skills.

• Ability to multitask and work effectively under pressure.

• Flexible, reliable and collaborative team player.

• Strong sense of ownership, accountability and initiative.

At Cushman & Wakefield, we are committed to creating exceptional experiences for our clients, occupiers and colleagues. If you are passionate about delivering first-class service and want to be part of a team that values professionalism, collaboration and excellence, we would love to hear from you.

Cushman & Wakefield is an equal opportunity / affirmative action employer. All qualified candidates will receive consideration for employment without regard to ethnicity, gender, gender identity or expression, sexual orientation, age, disability, religion, marital status, or any other legally protected characteristic. Cushman & Wakefield is committed to equity in employment, and our goal is to have a diverse, inclusive and barrier-free workplace. If you are a person with a disability and need any other accessible accommodations during the hiring process, you are invited to bring this to the Talent Acquisition Advisor's attention once they have made contact.