Web Operations Manager

About Us
ICL Digital is a dynamic digital agency based in Richmond upon Thames. We craft high-performing websites and custom CRM platforms, and support our clients with technical hosting, cybersecurity, and data-led marketing strategies. From SEO and PPC to social media campaigns, we serve a diverse global portfolio of B2B and B2C brands, helping them create lasting digital impact.

The Role
We're seeking a driven and experienced Web Operations Manager to lead our growing Web Division. Acting as the right hand to our CTO, you'll play a pivotal role in optimising delivery, streamlining processes, and ensuring smooth day-to-day execution across all web-related functions.

What You'll Be Doing

• Oversee web operations-projects, resourcing, budgets, and timelines.

• Work in close partnership with the CTO to deliver strategic and scalable outcomes.

• Evolve and implement internal processes based on our "Magic Process" delivery model.

• Lead and mentor a cross-functional team of developers, designers, marketers, and support staff.

• Drive high-quality output, monitor KPIs, and continually refine efficiency.

• Foster a proactive, collaborative, and performance-led team culture.

• Support commercial growth through operational insights and upsell opportunities.

What You Bring

• Solid experience in digital delivery or operational leadership, ideally in an agency or tech setup.

• Strong understanding of web technologies and tools (e.g., WordPress, Laravel).

• Confident team leadership and stakeholder management capabilities.

• Ability to thrive in a dynamic, client-centric environment.

• A commercial mindset with a focus on results and impact.

What We Offer

• Competitive salary based on your experience.

• Hybrid working model: two in-office days per week (Richmond) and flexible remote options.

  • Must be within one hour of Richmond upon Thames.

• A flat-structured, collaborative working culture.

• Regular exposure to senior leadership and strategic discussions.

• Ongoing career development and room to grow.

• 5-7+ years in a senior operations, delivery, or project leadership role-digital agency experience is a plus but not essential for the right fit

• Track record of leading multidisciplinary teams and delivering complex web projects on time and within scope

• Comfortable managing distributed or hybrid teams across multiple locations

• Strong team leadership with a collaborative and empowering management style

• Excellent communication skills with the ability to manage stakeholders and build strong client relationships

• Adept at simplifying technical concepts for non-technical audiences

• Experienced in building and refining scalable systems, workflows, and internal processes

• Analytical mindset with a proactive, solutions-driven approach to challenges

• Confident using KPIs and data insights to improve team performance and drive operational efficiency