Warranty Manager

Are you passionate about yachts and possess a proven ability to solve problems with a customer first mindset? On behalf of our client, we are seeking a dynamic and customer focused Warranty Manager to join their team. This pivotal role involves managing warranty services for new yachts while ensuring customers receive the highest standard of support and solutions. If you're driven, thrive in fast paced settings, and are skilled at building strong relationships, this opportunity is tailor made for you!

Responsibilities

• Act as the primary contact for warranty service requests related to new yachts.
• Coordinate labour, materials, subcontractors, and other key resources to resolve issues while maintaining transparent communication with customers and managing their expectations effectively.
• Process warranty claims, identifying opportunities to recover costs from suppliers or subcontractors.
• Provide valuable feedback to the Quality and Supply Chain teams to address supplier performance issues.
• Collaborate seamlessly with other departments to pinpoint root causes of warranty issues and implement corrective actions to prevent recurrence.
• Utilize advanced problem solving methodologies such as 8D to identify and solve ongoing challenges.
• Keep track of warranty costs, preparing detailed and accurate reports when required.
• Occasionally provide out of hours support to ensure timely resolutions of critical warranty issues.

Key Requirements Knowledge

• Comprehensive expertise in yacht systems, including but not limited to mechanical, electrical, rigging, and joinery components.

Skills

• Strong proficiency in IT tools, particularly MS Word and Excel.

Experience

• Prior hands on sailing experience.
• A background in the yacht manufacturing industry, with a solid understanding of yacht systems.

Personal Attributes

• Exceptional verbal and written communication skills.
• Strong interpersonal skills, enabling you to build and maintain lasting customer relationships.
• Self motivation with a proactive approach to multitasking and managing multiple priorities.
• Detail oriented and methodical in your workflow.
• Advanced analytical and problem solving capabilities.
• Ability to perform efficiently in a high pressure, fast paced environment.

Other Requirements

• A valid full driving licence.
• Willingness and flexibility to travel to various sites and locations as required.

For more information contact Suzie - or Jo - .