Warranty Manager

Posted 1 day 23 hours ago by Oyster Yachts Limited

£60,000 - £80,000 Annual

Permanent

Full Time

Other

Hampshire, Southampton, United Kingdom, SO140

Job Description

Southampton, United Kingdom Posted on 11/03/2026

The Warranty Manager will deal with, and coordinate responses to requests for warranty service on new boats delivered from Wroxham.

Key Responsibilities

Be the first point of contact for calls for warranty service on new yachts.
Help co-ordinate labour, materials, sub-contractors, and other resources to resolve issues keeping customers fully informed of progress whilst setting realistic expectations of the outcome.
Process warranty claims, identifying opportunities to recharge costs to suppliers / sub-contractors.
Feedback and liaise with Quality and Supply Chain regarding issues of supplier poor performance.
Work with other departments to identify root cause of warranty issues, to enable feedback into the production process to eliminate these issues for the future.
Utilise 8D and other problem-solving tools to implement solutions to on-going problems.
Monitor cost of warranty and produce reports as required.
Occasional out of hours contact to ensure issues are resolved where required.

Requirements Knowledge

Extensive knowledge of yacht systems (Including Mechanical, Electrical, Rigging and Joinery)

Skills

Experience

Qualifications Personal Characteristics

Excellent verbal and written communication, and interpersonal skills as this role is customer facing.
Ability to build good relationships with customers.
Ability to communicate and demonstrate skills with customers, employees, contractors, and the extended team.
Self-motivated with the ability to manage and plan multiple activities effectively.
Methodical approach to work.
Excellent analytical and problem-solving skills.
High level of attention to detail.
Able to work to schedule within a fast-paced environment.

Other Requirements

The successful candidate can be located on the South Coast or Norfolk.