Warranty Manager

Job Title: Warranty Manager

Location: Bridgwater

Salary: Dependent on experience - starting from £30,000 pa

Job Description:

Kellands Plant Sales is seeking a dedicated and organised Warranty Manager to join our service department. Warranty plays a vital role in our business, ensuring customers receive a professional and efficient aftersales experience. This role would suit someone with strong administrative skills, good attention to detail and the ability to work closely with technicians, suppliers and manufacturers. Previous warranty experience is an advantage, but not essential, as full training will be provided. An insight or background in vehicle or machinery engineering would also be beneficial, though again not essential.

Key Responsibilities:

• Warranty Administration: Process warranty claims accurately and efficiently, ensuring all required documentation, parts returns and evidence are submitted in line with manufacturer guidelines.
• Liaison & Communication: Work closely with the service manager, workshop team, manufacturers and suppliers to resolve queries and keep claims progressing smoothly.
• Record Keeping: Maintain clear and accurate records of claims, parts, authorisations and associated costs.
• Compliance: Ensure all warranty procedures are followed correctly and consistently, meeting manufacturer and internal standards.
• Support to Service Department: Assist with general service administration as required to support the overall efficiency of the department.
• Continuous Improvement: Identify opportunities to improve claim turnaround times and processes.

Requirements:

• Experience in warranty administration is advantageous but not essential - full training will be given.
• An understanding or previous experience in vehicle or machinery engineering is beneficial but not required.
• Strong organisational and administrative skills with excellent attention to detail.
• Confident communicator with the ability to build strong relationships with colleagues, suppliers and manufacturers.
• Competent using Microsoft Office and general computer systems.
• Self motivated, proactive and able to manage tasks independently.
• A supportive team player with a positive, solution focused approach.

Benefits:

• Competitive salary dependent on experience.
• Opportunity to develop within a key area of a growing and successful business.
• Supportive team environment with long term career prospects.
• 20 days holiday (starting) plus bank holidays; private healthcare.
• Company pension scheme.

How to Apply:

If you are interested in joining our team, please send your up to date CV to Andy Sellick. You can also apply by clicking the button below.

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Contact: (Machine Sales), (Parts Sales), (Service).