Warranty Coordinator & Training Support

This role is located in the Global Aftersales Department at Combilift Global Headquarters in Monaghan, Ireland. The ideal candidate will be an excellent team player with strong communication, customer service, organisation, and problem solving skills. They should be proactive, logical, PC literate, and able to meet deadlines while working effectively on their own initiative or as part of a team.

They should also be confident dealing with dealers, customers, factory teams, and users across different languages, cultures, and seniority levels. Experience with MS Excel, Syteline systems, parts ordering processes, or knowledge of Combilift products is advantageous but not essential.

We are seeking a highly motivated individual to join our Global Aftersales Team in a fast paced, dynamic environment to support our expanding business. This role will support our Warranty and Training Program Worldwide. The duties of the role will include but are not limited to the following:

Warranty Support

• Work with dealers to ensure all warranty claims are loaded to the web portal.
• Arrange online login for user accounts across the globe.
• Manage warranty accounts including access and user information and rates.
• Ensure all communication is via the online portal and/or tracked in it.
• Review and process all claims per SOP.
• Utilise all systems and knowledge to ensure suitable responses and validations.
• Escalate for support on complex or high cost claims.
• Support all claim groups, German (Lars), North America and World Wide claim reviewers with both technical and process information.
• Provide dealers and other users with training on Combilift aftersales support systems (My Combilift, Knowledgebase, Parts Portal, Training, Scheduler).

Technical Training Support

• Manage the "Tech Training" email account.
• Track all training requests and ensure needs are fully understood.
• Collate and define grouping of training for our technical trainers.
• Support the training trip travel arrangements, both logistically and with dealer and customer representatives.
• Help define additional training material required and support it documentation.
• Provide dealers and other users with training on Combilift aftersales support systems (My Combilift, Knowledgebase, Parts Portal, Training, Scheduler).

Parts Return Requests

• Work with submitter, aftersales team and vendor quality on any requests for parts return and any correct form/process to use.
• Additional roles as required based on workload sharing within the aftersales department.

Email and Phone Call Support

• Support the aftersales department email accounts and calls and either resolve the support request directly or work with others to provide the necessary support.

Qualifications and Skills

The ideal candidate will be an excellent team player with strong communication, customer service, organisation, and problem solving skills.

• PC literate, able to meet deadlines, work well independently or as part of a team.
• Confidence dealing with people across different languages, cultures, and seniority levels.
• Understanding and challenge technical solutions applied with factory teams.
• Ability to work both as an individual and part of a team.
• Knowledge of Combilift products is an advantage but not essential.
• Experience with MS Excel and Syteline systems and parts ordering process is an advantage.
• Proactive, logical, and a good problem solver.
• Good communication and customer service skills are essential.