Warranty Claims Assessor

Exciting Reading Based Opportunity with Industry-Leading Warranty Provider!

Our client, a well-established warranty provider based in Reading, Berkshire, is seeking a Warranty Claims Assessor to become a key member of their expanding team. This is an excellent opportunity for experienced automotive professionals to advance their career within a dynamic and supportive environment.

Benefits for the successful Warranty Claims Assessor:

• Competitive basic salary up to £32,500 with earnings up to £34,100 OTE
• Monday to Friday working hours, 8.30am - 5.30pm
• Up to 1 Saturday work per month (9am - 4pm)
• Pension scheme included
• Modern office environment with onsite parking
• Monthly social events fostering team cohesion
• Career progression opportunities within a reputable organisation

Duties as a Warranty Claims Assessor will include:

• Assess warranty repair claims using industry-specific software
• Liaise with workshops and customers via telephone, email, and internal systems
• Verify repair costs, diagnose causes for mechanical and electrical failures
• Ensure accuracy of parts and labour costs, sourcing reconditioned or refurbished parts when appropriate
• Process customer contributions for repairs
• Maintain knowledge of warranty cover levels and procedures
• Handle inbound and outbound calls professionally
• Comply with GDPR and data protection regulations
• Perform other duties as assigned by management

Requirements for the Warranty Claims Assessor position:

• Automotive or mechanical background with experience as a service advisor, technician, or engineer
• Strong customer service skills and excellent communication abilities
• Knowledge of warranty procedures, claims processing, and industry software
• Proficiency in CRM systems and repair management tools
• Organised with attention to detail and problem-solving skills
• Ability to manage repairs efficiently and accurately

This is a perfect opportunity for service advisors, vehicle technicians, or engineers seeking a unique role in the automotive warranty sector. Join during this exciting period of expansion and contribute to a trusted organisation that values professional development.