Warranty Administrator (Bedford)

Benefits Company pension, 22 days annual leave plus statutory bank holidays, birthday off following successful probation, CBS Car Scheme

Closing Date 30/09/2026

WARRANTY ADMINISTRATOR

We are looking for an experienced and organised Warranty Administrator to join our busy Aftersales team at our multi-brand site in Bedford.

Working across a diverse range of manufacturers including Fiat, Abarth, Alfa Romeo, Jeep, SEAT, Hyundai, Omoda and Jaecoo, this is an excellent opportunity for someone who enjoys a varied role and takes pride in ensuring warranty claims are processed accurately, efficiently and within manufacturer guidelines.

The Warranty Administrator plays an important role within the Aftersales department, ensuring that warranty work carried out by the Workshop is correctly documented, submitted and reimbursed by the manufacturer. You will work closely with Technicians, Service Advisors, the Workshop Controller and management to ensure that all warranty repairs meet the required manufacturer standards and that the dealership receives the maximum appropriate financial return for work undertaken.

The Role

Your responsibilities will include, but are not limited to:

• Accurately processing and submitting manufacturer warranty claims in accordance with individual manufacturer requirements and deadlines.
• Checking completed repair orders to ensure all necessary information, labour operations, parts, diagnosis and supporting documentation are recorded correctly.
• Reviewing warranty repair orders for accuracy and identifying any missing or incorrect information before claims are submitted.
• Ensuring warranty claims are submitted within the required timescales and monitoring their progress through to payment.
• Preparing claim forms and providing all necessary supporting documentation and evidence to support warranty submissions.
• Liaising with the Workshop and Service teams to resolve any queries or obtain additional information required to process a claim.
• Monitoring rejected, queried and returned claims and taking appropriate action to ensure they are corrected and resubmitted promptly.
• Ensuring manufacturer warranty payments are accurately recorded and processed.
• Raising and processing credit notes and associated warranty paperwork where required.
• Managing the return of warranty parts to the manufacturer in accordance with manufacturer procedures and timescales.
• Maintaining accurate warranty records and ensuring all documentation is complete and readily available for audit purposes.
• Reconciling the warranty schedule and investigating any discrepancies or outstanding amounts.
• Monitoring outstanding warranty claims and ensuring these are followed up through to resolution.
• Working closely with manufacturer warranty departments and representatives when required.
• Keeping up to date with changes to manufacturer warranty procedures, policies, systems and claim requirements.
• Supporting the Aftersales management team with warranty reporting and ensuring warranty processes are followed consistently.
• Helping to identify opportunities to improve warranty administration processes and reduce rejected or delayed claims.

As you will be working across multiple brands, attention to detail and the ability to understand and follow different manufacturer processes will be particularly important. You will need to be comfortable working with different warranty systems and procedures and be able to adapt quickly when requirements change.

The role requires someone who is highly organised, methodical and commercially aware, with a strong understanding that accurate warranty administration has a direct impact on the financial performance of the department.

You must have the ability to work well under pressure, handle conflicting demands, identify priorities and schedule your workload appropriately. You will need to be confident communicating with colleagues across the Workshop and Aftersales departments, while also being able to work independently and manage your own workload.

About You

Ideally, you will have previous experience in a Warranty Administration or Aftersales Administration role within the motor trade. Experience of working with manufacturer warranty systems would be advantageous, particularly within a multi brand dealership environment.

We are looking for someone who:

• Has excellent attention to detail and takes pride in getting things right first time.
• Is highly organised and able to manage a varied workload.
• Can work accurately and efficiently to strict deadlines.
• Has strong written and verbal communication skills.
• Is confident dealing with manufacturer warranty departments and internal colleagues.
• Has good numerical and administration skills.
• Is comfortable investigating discrepancies and resolving queries.
• Can work independently while also being a strong team player.
• Is proactive and takes ownership of outstanding work.
• Is able to prioritise effectively in a busy Aftersales environment.
• Has a positive attitude and a willingness to learn and develop.

Previous motor trade experience is preferred, although we would also consider candidates with strong administration experience who can demonstrate excellent attention to detail, organisation and the ability to learn manufacturer processes quickly.

Working Hours

45 hours per week, Monday to Friday.

About Us

Motorvogue are a forward-thinking company working with the following brands across 6 locations: Fiat, Fiat Professional, Abarth, Alfa Romeo, Jeep, CUPRA, SEAT, Hyundai, Citroën, Peugeot and Omoda & Jaecoo.

With showrooms in Northampton, Bedford, King's Lynn, Norwich and Bury St Edmunds, our sixth site opened in Dunstable in April 2024. We continue to grow and develop moving forward.

We are proud to embrace our Equal Opportunities Policy and welcome applicants of all backgrounds, sexual orientations and genders to apply.

Due to a high number of applicants for recent roles, we regret that we are unable to respond to all applicants and, should you not hear from us, you should assume that your application has been unsuccessful on this occasion.

Reg. Company Number:

Vat Reg. No.

CONSUMER CREDIT & GENERAL INSURANCE

Motorvogue (Northampton) Ltd trading as Motorvogue is an Appointed Representative of Automotive Compliance Ltd who is authorised and regulated by the Financial Conduct Authority (FCA No. 497010). Automotive Compliance Ltd's permissions as a Principal Firm allows Motorvogue (Northampton) Ltd trading as Motorvogue to act as a credit broker, not a lender, for the introduction to a limited number of lenders, and to act as an agent on behalf of the insurer for insurance distribution activities only.

We are a credit broker and not a lender. We can introduce you to a carefully selected panel of lenders, which includes manufacturer lenders linked directly to the franchises that we represent. We act on behalf of the lender for this introduction and not as your agent. We are not impartial, and we are not an independent financial advisor.

Our approach is to introduce you first to the manufacturer lender linked directly to the particular franchise you are purchasing your vehicle from, who are usually able to offer the best available package for you, taking into account both interest rates and other contributions. If they are unable to make you an offer of finance, we then seek to introduce you to whichever of the other lenders on our panel is able to make the next most suitable offer of finance for you. Our aim is to secure a suitable finance agreement for you that enables you to achieve your financial objectives. If you purchase a vehicle, in the majority of cases, we will receive a commission from your lender for introducing you to them which is either a fixed fee, or a fixed percentage of the amount that you borrow. This may be linked to the vehicle model you purchase.

Different lenders pay different commissions for such introductions, and manufacturer lenders linked directly to the franchises that we represent may also provide preferential rates to us for the funding of our vehicle stock and also provide financial support for our training and marketing. But any such amounts they and other lenders pay us will not affect the amounts you pay under your finance agreement; however, you will be contributing towards the commission paid to us with the interest collected on your repayments. Before we propose you to a potential lender, we will inform you of the likely amount of commission we will receive and seek your consent to receive this commission. The exact amount of commission that we will receive will be confirmed prior to you signing your finance agreement.

All finance applications are subject to status, terms and conditions apply, UK residents only, 18s or over. Guarantees may be required.

Contact Us

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