Warranty Administrator

Salary: £30,500 per annum + £3,000 bonus opportunity per annum

Working Hours: 40 hours per week Monday - Friday 8:30am - 5:00pm

• Enjoy 33 days annual leave (including bank holidays), giving you more time to relax, recharge, and do what you love
• Celebrate your special day with an extra day off on your birthday
• Car salary sacrifice scheme
• Contributory workplace pension scheme
• Our industry-leading Family Leave Policies ensure you're supported when it matters most
• Access a new car through our Salary Sacrifice scheme and enjoy a smarter way to drive
• Take a paid day to volunteer and give back to a cause close to your heart
• We believe in recognising dedication and loyalty, that's why we celebrate long service milestone anniversaries
• Unlock your potential with tailored training and endless career growth opportunities
• Access high street discounts to make the everyday a little more rewarding
• Know someone perfect for Hatfields? Earn rewards through our internal referral scheme

We are looking for an organised and detail oriented Warranty Administrator to join our established and prestigious Jaguar Land Rover dealership in Liverpool.

This is an exciting opportunity to become part of a professional aftersales team, where accuracy, efficiency, and excellent customer service are at the heart of everything we do. You will play a key role in processing and managing warranty claims, ensuring all manufacturer standards and procedures are followed.

You will take pride in maintaining high levels of accuracy, building strong relationships with manufacturers, and supporting the smooth operation of the department.

• Processing and reviewing warranty claims, including extended warranties
• Verifying claim accuracy and ensuring all required documentation is attached
• Liaising with manufacturers and warranty providers to obtain approvals and monitor claim progress
• Negotiating and resolving warranty claim discrepancies
• Maintaining accurate records of warranty claims and associated costs
• Ensuring compliance with manufacturer policies and supporting warranty audits
• Staying up to date with warranty policies and procedures
• Adhering to health and safety protocols and company standards
• Supporting the wider aftersales team with any reasonable duties requested by management

We are looking for someone with strong administrative skills, excellent attention to detail, and the ability to work efficiently in a fast paced environment.

Previous experience in a warranty administration or automotive aftersales role would be advantageous, although candidates with strong administration experience from similar industries will also be considered.

• Have excellent organisational and communication skills
• Be confident using computer systems and managing accurate records
• Be able to work independently and as part of a team
• Have a proactive and professional approach to your work
• Be committed to delivering high standards and excellent service
• Be able to pass a satisfactory DBS check

If you are looking to develop your career with a prestigious automotive retailer, we would love to hear from you.

Apply today and join Hatfields Jaguar Land Rover Liverpool.