Warehouse Operations Shift Manager

We are recruiting for a Warehouse Operations Shift Manager to join a growing 3PL operation near Wisbech. This is a key leadership role within the site management team, responsible for overseeing the movement, storage, and control of goods to, from, and within the warehouse across multiple contracts. You will lead teams of Supervisors, Admin Controllers, and Warehouse Operatives to deliver outstanding operational performance, service, and compliance standards.

As Warehouse Operations Shift Manager, you will take full responsibility for shift performance, ensuring all warehouse activity is completed safely, accurately, and efficiently. You will drive operational excellence through effective leadership, planning, and continuous improvement.

Your responsibilities will include:

• Managing all goods movement and stock tracking through the site WMS
• Leading stock integrity, put away accuracy, picking, dispatch, goods receipt, and QA processes
• Delivering operational KPIs in line with agreed targets
• Monitoring productivity and resolving operational issues quickly and effectively
• Coaching, mentoring, and developing team members to support succession planning
• Reviewing people, processes, equipment, and resources to maximise efficiency
• Ensuring compliance with SHEQ policies and all site procedures
• Managing labour plans and headcount deployment in line with budgeted forecasts
• Handling customer queries and maintaining strong stakeholder relationships
• Liaising with transport teams and conducting clear shift handovers
• Driving service excellence for both internal and external customers

• Previous warehouse management experience within a fast paced logistics or 3PL environment
• Strong leadership skills with the ability to motivate and engage teams
• Excellent communication skills, both written and verbal
• Good understanding of warehouse procedures and wider operational functions
• Strong WMS knowledge, ideally including SAP
• A proactive, hands on approach with strong problem solving ability
• Experience managing KPIs, budgets, labour planning, and performance standards