Warehouse Manager

Job description Inventory Management

• Manage the warehouse finished goods products and ensure efficient delivery of goods.
• Ensure accurate finished goods inventory levels through daily monitoring and cycle counting.
• Monitor, investigate, and rectify stock discrepancies.
• Organise and maintain inventory, storage area and finished goods locations.
• Process and inspect returned goods, updating inventory records accordingly.
• Provide timely departmental reporting on stock levels, cycle counts, and other operational KPIs to the Logistics Manager.
• Liaise with Brand Managers to ensure stock maximisation and HQ Return to Brands.
• Maintain the security integrity of the finished goods area in accordance with corporate guidelines.

Order Fulfilment

• Manage ad-hoc activities and organise shipments to our stores.
• Fulfil orders by picking, packing, and labelling finished goods for retailer, boutique, and e-commerce channels, ensuring adherence to customer and company standards and meeting service level agreements.
• Oversee the order fulfilment process, including returns and adjustments, ensuring accurate data entry and quality standards and SLA targets are met.
• Collaborate with logistics and sales teams to ensure prompt replenishment and maintenance of required stock levels by receiving and unpacking finished goods and updating inventory systems.
• Collaborate closely with the sales team to coordinate staff sales orders, ensuring timely fulfilment, accurate processing, and successful distribution of purchased watches.

Shipping and Documentation

• Ensure timely requests for documentation from the Import/Export Specialists for shipments outside the UK.
• Provide support to Shipping Operations when requested, assisting with updates on issues such as lost-in-transit items or redeliveries.
• Assist with the unpacking and packing of incoming and outgoing watch repairs during peak periods or as needed to ensure efficient workflow and timely service.
• Oversee and ensure the accurate pre-registration of all Customer Service repairs by the packing team prior to distribution within the facility.

Team Management and Department Performance

• Lead and support the team of storekeepers and goods in/out employees to meet daily operational targets.
• Assign tasks and manage workflows proactively, considering volumes and work types to meet demand.
• Promote a culture of accountability, teamwork, and continuous improvement within the Finished Goods and Logistics team.
• Train team members on operational processes, inventory systems, and quality control procedures to ensure consistency and accuracy.
• Ensure compliance with health and safety regulations, maintaining a safe and organised working environment.
• Implement and monitor quality control procedures to ensure accuracy and reduce errors in picking, packing, and inventory control.
• Identify inefficiencies and work with the Logistics Manager to streamline processes and improve performance.

Stakeholder Collaboration

• Act as a point of contact for internal stakeholders to address inventory and order-related queries.
• Communicate with internal stakeholders and foster successful collaboration across the CS operation and the wider Logistics team.