Warehouse Manager

Quality - Teamwork - Efficiencies - Pride - Ownership

Warehouse Manager

Reports to: Operations Director Department: 70310 - Warehouse Subordinates: Warehouse Operatives, Stock Controller, Warehouse Supervisor Revision date: May 2024 Document control: UKWH05

Purpose

Here at Bee Health, we pride ourselves on our people, we are passionate about their growth and development. The warehousing team are at the key logistical point of contact in our product life cycle. The team ensures all product movement aspects of the operation is working in line with operational and customer needs and expectations. The Warehouse Manager will lead the operations of the warehouse in line with finance targets and legal compliance whilst achieving the best possible level of service excellence to their staff, internal and external customers, delivered through effective engaging and motivational leadership.

Company

Our vision here at INW Bee Health is "To be the first-choice, contract manufacturer for leading brands in the health & wellbeing industry. Led by enthusiastic customer focused, proud, dedicated people". We are the leading UK vitamin, mineral and supplement manufacture specialising in private label and contract manufacture for some of the world's largest brands and retailers. Working with the finest ingredients sourced from around the world to provide customers with the most advanced formulas nutritional science has to offer. As part of the wider INW Group, INW and INW Bee Health combine decades of ground breaking biomedical research experience with a legacy of world class production. Our unparalleled product development, marketing and sales solutions, and IP management are designed to drive our bottom line. From our state of the art facility in Bridlington our private label service enables companies of any size to develop and deliver an extensive range of vitamins and supplements, such as tablets, hard shell capsules, soft gel capsules, liquids, gels, creams, and powders, with quality control and great service standards central to all our activities. We are proud of our history and culture and believe in our business values of, Quality, Teamwork, Efficiencies, Pride and Ownership which are reflected through our people.

Responsibilities

• Overall responsibility for both Bee Health sites relating to goods in and out, picking for manufacturing and packing departments, stock movements, stock control and the management of all warehouse staff.
• Work closely with purchasing to ensure stock due OTIF including slow moving stock.
• Working with the management teams in operations regarding picking for the departments, OTIF reports to be issued and reviewed.
• Work with operations in relation to space management and lean manufacturing practices.
• Management of operational excellence which includes optimising the warehouse layout, enhancing the technology used within both warehouses which includes operating mechanical and IT systems, operating machinery, such as forklifts and pallet wrappers, and ensuring all are in working order.
• Achievement of the daily/weekly/monthly KPI's through effective guidance and coaching of direct reports which includes maintaining statistical and financial records and budgets.
• Lead a team and create an engaging environment encouraging direct reports to drive performance through a balanced approach of recognition and managing performance against agreed KPI's.
• To control all department resources and costs within agreed finance targets and / or flex accordingly based on volume and customer requirements without compromising safety, people, service and costs.
• Communicates with people at all levels including people on different shifts, different departments, buildings and Leadership team.
• Manages and delivers briefings to the team to ensure they are aware of, and adhere to all Company messages, policies and procedures.
• Ensure full departmental compliance through regular monitoring of QHSE and Sustainability standards, focusing on team wellbeing in accordance with the relevant policies. This includes PPE, ops checks, racking, MHE, Contractors, hygiene, waste management and reduction, pest control, accidents and near misses.
• Monitoring all investigation activity to understand root cause and make sure that corrective and preventative action has been implemented and solutions identified or escalated where necessary.
• Monitor stock reports and work collaboratively with wider teams to reduce damage and ensure cost and customer availability KPI's are met.
• Take an inclusive approach to continuous improvement by reviewing the operation as whole, recommending, and developing opportunities to peers and department leadership.
• Supervising use of specialised storage, such as refrigeration.

Training, coaching and development Responsibilities

• Champion and take full ownership of new hires within the department including: providing a detailed department induction when a new hire joins your team.
• Allocate an appropriately trained buddy to guide and train the new hire.
• Monitor and assist the buddy to ensure the training being provided is to the highest standard.
• Monitor and keep accurate the UKG Learning, skills matrix for all employees assigned to your area of the business.
• Manage and control training administration and the submission of training via UKG Learning.
• Ensure that your team are only assigned to machines that they are trained on as per the skills matrix.
• Provide training to employees as directed by the L&D Executive Project Manager including on the job, short take training.

Leadership / Management Responsibilities

• Oversee (and direct where necessary the Warehouse Supervisor) and work on: driving down absence by following the absence management process and procedures.
• Monitoring and managing capability across the department, coaching under performance in a supportive and encouraging manner, identifying training needs and using Performance Improvement Plans (PIP) where necessary.
• Promoting a culture of high employee engagement and motivation where the needs of the business are balanced with the needs of individuals.
• Organising tasks and setting goals for the team to achieve the departmental targets and that of the wider Bee Health and INW company.
• Being a leadership ambassador to the vision & values of Bee Health, championing what good looks like.
• Attending PDCA/SQDCP/Planning Meetings.
• Take full ownership of the Return to Work Interview process and the updating of UKG system.
• Responsible for teams performance appraisals including reviewing of performance in line with the skills matrix and the required training.
• Develop strong interdepartmental relationships across all departments at Bee Health to ensure best practice is observed throughout the department.
• Manage the day to day needs of the department including holiday management, capability management and probations.
• Provide direction and guidance to their team, teaching best practice principles and identifying training & development needs.

Planning & Improvement Responsibilities

• Communicating with the planning department to ensure that the weekly plan is achievable and any issues that may arise are dealt with and planned accordingly for the week ahead.
• Carrying out regular skills gap analysis across the department to identify skills gaps and requirements to help plan and inform future requirements and internal progression.
• Championing the promotion and implementation of new processes across the department.
• Conduct daily reviews of planned production and staffing levels to ensure necessary resources and skills are available to achieve the required targets.
• Where over staffed ensure effective utilisation across the wider business covering shortages, additional training and/or deep cleaning of working areas.
• Monitor the daily handover for the next shift, ensuring it is in a clear, unbiased and efficient manner.
• Identify, recommend and implement changes to improve the warehouse department and all related activities.
• Identify, recommend, and implement changes to improve Bee Health. Direct the business, implementation, and maintenance of standards.

Person specification

Factor Evidence Essential / Desirable

• Qualifications Knowledge and Experience of Warehousing systems Experience within a manufacturing environment Minimum of 3 years of experience in a warehouse management role Proven track record of success in managing inventory, shipping and receiving, warehouse operations Strong leadership and management skills Excellent communication and interpersonal skills Ability to analyse data and make informed decisions Familiarity with health and safety regulations Experience in managing a team of warehouse staff.
• Essential Aptitude Have strong verbal and written communication skills with a strong ability to present accurate and technical data in a clear and concise manner.
• Be a critical and logical thinker who can problem solve.
• Ability to deal with difficult and sensitive situations in a diplomatic and professional manner.
• Essential Personal Qualities Ability to work to deadlines under pressure Good oral and written communication. Problem solving attitude - 'can do' High degree of accuracy and strong attention to detail. Working in a team based environment.

Essential