Ward & Assessment Unit Clerk
Posted 51 minutes 9 seconds ago by NHS
An exciting permanent position has become available within the Plastic Surgery Department, working on gates 28 and 28C.
It is a full time role where you will work as a Ward and Assessment Unit Clerk, liaising with visitors, patients and staff, providing an efficient administration service and ensuring patient flow is coordinated.
The department has a positive, enthusiastic and dynamic group of staff who need a like minded individual to join the team.
Main duties of the job- Communicate with visitors, patients, nursing and medical staff to help ward staff ensure patient care is coordinated safely and effectively
- Ensure telephone calls and front desk enquiries are handled appropriately and communication is effective between all concerned
- Ensure all medical notes are collected, collated, sourced and filed appropriately, including scanning of all assessment unit notes onto PPM
- Ensure the stock levels are managed and supplies are ordered in a timely manner
- Ensure patient flow is coordinated within the ward area
- Ensure all relevant follow up appointments are made for all specialities
- Ensure Trust values and behaviours are adhered to at all times
We are an acute trust caring for over one million people in Wakefield and Kirklees. Our 10,000 staff members work in patients' homes, the community and our three hospitals in Pontefract, Dewsbury and Pinderfields (Wakefield). Committed to continuous improvement, we prioritise our people and values so we can deliver an excellent patient experience. Our team is friendly, passionate and always seeking better ways to work through research and innovation. We support work life balance and foster a diverse, inclusive environment where everyone belongs. Our staff networks offer safe spaces for honest conversations and to share ideas, thoughts and concerns so we can increase awareness and appreciation of equality, diversity and inclusion. As a member of the team, you will have access to the NHS pension plan, a generous holiday allowance, employee health and wellbeing services and extensive benefits and support, including onsite nurseries, childcare vouchers, home electronics schemes, working carers support, carer friendly policies and more.
Qualifications- Good general education to include CSE or GCSE in English Language and Maths or equivalent/experience
- Experience of working with filing systems
- Experience of good customer or patient care
- Experience working with IT systems
- Previous experience in an administration role within a healthcare setting
- A willingness to learn NHS computer software systems
- Confidentiality issues
- Awareness of own limitations
- Proven record of excellent filing and organisational skills
- Develop and maintain positive working relationships
- Demonstrate effective and clear written, verbal and telephone communication skills
- Work with demanding workloads and prioritise tasks
- Maintain a safe working environment for self and others
- Willingness to take on tasks
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.