Waiting List Officer-Maternity

East and North Hertfordshire Teaching NHS Trust

Waiting List Officer-Maternity

The closing date is 23 April 2026

We are recruiting for a Waiting List Officer- Maternity who shares our vision to be trusted to provide consistently outstanding care and exemplary service to our patients.

The post holder will provide efficient administrative support, including Admission and Pre-assessment appointments and maintenance of waiting lists. To take responsibility (as part of a team) for the service provided to our service users and all levels of staff.

At the heart of everything we do are our core values: Include, Respect, and Improve. We encourage you to embrace these values throughout the recruitment process and in your role with us.

Main duties of the job

To identify patients on Lorenzo.

To book patients for the surgical procedure and appropriate Pre-operative Assessment appointments ensuring accurate and current details concerning patients are correct.

Liaise with Patients, and Consultants and ensure correct details and amendments are added to the Patient Administration System (PAS).

To help the Matron for CLU with the dating of patients.

Ensure that patients are notified of their admission date with adequate notice and add all details to EPR appointments section.

Assist with any queries from the patient in a polite and courteous manner.

About us

At East and North Hertfordshire Teaching NHS Trust, we are proud of the range of general and specialist services we provide and our 6,000 or so dedicated staff ensure our patients get the best care. Our ability to be flexible and innovative in the way in which we work and deliver our services to our catchment has never been more important than it is now.

We run the following hospitals:

• The Lister Hospital, Stevenage
• New Queen Elizabeth II (New QEII), Welwyn Garden City
• Hertford County, Hertford

We have ambitious plans to become an outstanding, patient led Trust where dedicated staff provide high quality, compassionate care to our patients. We continue to undergo significant transformation and our staff and patients are at the heart of delivering this ambitious agenda.

We are committed to a positive work life balance for our employees. This means that any employee is entitled to seek to work flexible working patterns and we are committed to listen and consider all requests. Such requests, of course, have to be made and considered formally, and will need to be balanced against service needs, but our starting point will always be to find ways to support making them happen.

Job responsibilities

Please see the attached Job Description and Person Specification applicant pack for further detailed information regarding this role.

Person Specification Qualifications/Training

• Good General Education
• Numerate
• Keyboard Skills / Computer Literate
• GCSE or equivalent

Previous Experience

• Dealing with the general public
• Waiting List or outpatient booking

Skills

• Good Communication skills - verbal and written
• Able to work under direct supervision

Knowledge

• Understanding of specific Waiting List targets

Other Requirements

• Understanding of, and commitment to, equality, diversity and inclusion
• Role model our Trust values every day

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer name

East and North Hertfordshire Teaching NHS Trust

£25,760 to £27,476 a year per annum, pro rata