Waiting List Co-Ordinator

• To attend team meetings and communicate effectively daily with all grades of staff to build strong working relationships
• To proactively and efficiently ask and answer patient and staff questions and queries in a timely and professional manner
• Evidence of a good standard of Literacy / English language skills
• Excellent communication and interpersonal skills via telephone, email, face to face, correspondence
• Ability to show empathy, reassurance, negotiation, persuasion, diplomacy, assertiveness, discretion.
• Ability to liaise with other hospital Trusts in the South West eg Yeovil, Exeter, Barnstaple, Dorchester
• Organise and prioritise the workload of self and Waiting List Clerks
• Excellent keyboard skills are needed as a wide range of IT applications is used
• Ability to work under pressure
• Ability to work alone and also with a team
• Confident, friendly and tactful disposition
• Willingness to use technology to improve standards of care and support to our patients
• Ability to juggle tasks as there are constant interruptions.
• Flexible attitude to service provision and enthusiasm for change
• Attention to detail
• Persuasive
• Able to work out of hours when required
• Able to use own initiative

Please refer to Job description for further details.