Waiter/Waitress

We are a four star adults only hotel overlooking Fistral Beach, home to award winning Fistral Spa as well as two rosette Dune Restaurant.

We cater exclusively for adults and our award winning bar list is the perfect accompaniment to the jaw dropping ocean views.

Employee Benefits

• Tronc / Service charge (Food & Beverage Departments only)
• Complimentary off peak gym & spa membership at Fistral Spa / Gaia Spa
• Tokens & recognition scheme
• 20% discount on Fistral Spa & Gaia Spa treatments
• 25% discount on food & beverage throughout the hotels and restaurants
• 50% discount on bed & breakfast stays throughout the hotels
• 30% discount on GAIA skincare products, 1 complimentary refill and 50% on refills thereafter
• Friends & Family rates across the group
• Recommend & Get Rewarded: £25 in "Love to Shop" vouchers if you recommend a friend to work for us, receive £100 in "Love to Shop" vouchers when they pass probation.
• Access to 360 Wellbeing -
• Access to Wagestream -
• Length of Service rewards: 1 Year, Afternoon Tea for 2, 3 Years - Dinner for 2 , 5 - 15 Years - 1 additional holiday day per year.
• Cycle 2 work Scheme
• Annual Christmas Event

This rolehas a starting rate of £12.25 per hour On successful completion of probation period you will receive an increase to£12.75 per hour and £50 in hotel vouchers.

Role & Responsibilities

To ensure all of our guests receive a warm welcome and are treated to the up most hospitality and care during their stay with us - we aim to provide an unforgettable experience

• To ensure all complaints are minimised and handlesprofessionally as in accordance with our policies
• To work in line with company policies and manuals
• Work with the Food and Beverage Manager & Supervisor to maximise sales performance and achieve sales in line with targets
• Ensure effective control of stock and staff costs in the Restaurant Managers& Supervisor absence.
• To follow all hotel policies as outlined in your trainingmanual:
• Serve food and drinks, quickly and efficiently, meeting our fivestar standards.
• Keep up to date with current promotions and new products
• Make guests aware of offers on our great food and drinkrange
• To assist in any function or events set ups in accordancewith procedures
• To maintain exemplary billing systems and obtain all payments from customers in accordance with company Policy, and the accurate accountingand processing of all reception sales.
• To observe and comply with cleaning rotas, health and safety,food and hygiene regulations
• Ensure high standards of financial and reporting diligence inaccordance with company policy
• To ensuregood working relationship with all other departments and communicateinformation throughout the hotel.
• To understand responsibilities in relation to FireProcedures, Health and Safety, COSHH, Infection Control and Emergency Aid.