VP, Operations & Guest Experience

From £120,000 a year plus bonus and benefits

Location:

The O2

Appointment Type:

Permanent

Closing Date:

6 August 2026

Working Pattern:

37.5 hours a week, Monday to Sunday

The O2 is hiring!

They are looking for a VP, Operations & Guest Experience.

The Vice President, Operations & Guest Experience is responsible for the strategic leadership of event operations, guest experience and the delivery of world-class live entertainment experiences at The O2.

As a key member of The O2 Senior Leadership Team, the role will shape and deliver the long-term operational and guest experience strategy for one of the world's most successful entertainment destinations. The role is accountable for ensuring that The O2 remains at the forefront of live entertainment by delivering exceptional event experiences, leading complex cross-functional initiatives and futureproofing the venue for continued growth.

The role combines executive leadership of venue operations with ownership of guest experience and ensuring The O2 continues to evolve alongside changing audience expectations, technological innovation and increasing event complexity.

Click the job description below to find out more details.

Please note the recruitment process is being handled by our executive search firm, Elevate. Your details will be passed to them and they will contact you regarding your application.

Our commitment to inclusion

We are committed to fostering a diverse and inclusive workforce. We believe in equality of opportunity for all and our approach to recruitment and selection is fair, open and based purely on merit. Applications from individuals are encouraged regardless of age, disability, sex, gender reassignment, sexual orientation, pregnancy and maternity, race, religion or belief and marriage and civil partnerships. If you require reasonable adjustments in any recruitment process with us, please make us aware.

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