VP of Global Customer Experience & Onboarding

Papaya Global in London seeks a VP of Customer Experience to lead the end-to-end customer journey-from onboarding to ongoing service-for strategic accounts. You will drive CX excellence, scalability, and governance across the services organization, reporting to the COO, and guiding PM and delivery leaders in a fast-growing tech environment.

The role demands deep customer leadership, strong commercial mindset, and ability to build scalable delivery processes while reducing churn and increasing