VP, Global Contact Center Platform Engineering

Fidelity is seeking a Vice President of Engineering to lead the Contact Center Core engineering team in Galway, Ireland. You will own strategy, architecture, and delivery for real-time, cloud-native engagement orchestration across voice, chat, and CRM integrations.

As a hands-on senior technical executive, you will build a global engineering organization, set architectural direction, drive reliability, and partner with product, security, and operations to scale the platform while delivering