Volunteering Support Officer

Role

As a Volunteering Support Officer, you'll play a key role in championing volunteering across the borough. Working within Rochdale's volunteering team, you'll deliver a high-quality, person centred service to individuals exploring volunteering and to volunteer managers across the VCFSE sector. You'll support people through every step of their volunteering journey by responding to enquiries, delivering 1:1 guidance, and matching volunteers to meaningful opportunities. You will also help promote volunteering through outreach events, campaigns, and community hubs, focusing on improving access and engagement for underrepresented groups, and work closely with partners to support volunteering projects, maintain accurate records and impact data, and contribute to a professional, collaborative, and responsive volunteering service.

Responsibilities

• Respond to enquiries and deliver personalised 1:1 guidance to individuals and volunteer managers.
• Match volunteers to suitable opportunities and support them throughout their volunteering journey.
• Promote volunteering through outreach events, campaigns, and community hubs.
• Assist partners and colleagues in supporting volunteering projects, maintaining accurate records and impact data.
• Deliver outreach and community based activity across Rochdale as required.

Qualifications

• Experience working with volunteers and supporting people from diverse backgrounds.
• Good understanding of the VCFSE sector and volunteer best practice.
• Strong communication skills and ability to build positive, trusting relationships with individuals, community groups and partner organisations.
• Ability to work independently and as part of a team, managing workload, using initiative and prioritising effectively.
• Comfortable using Microsoft Office (Outlook, Excel) and maintaining accurate records for monitoring and reporting.
• Willingness and ability to travel across Rochdale for outreach and community activity.

EEO, Safeguarding and Disability

In order to ensure equity of opportunity, Action Together offers a guaranteed interview to any candidate meeting the essential criteria as listed in the person specification who identifies as a disabled person. Action Together values diversity, promotes equity and challenges discrimination. We encourage and welcome applications from people of all backgrounds. We are committed to ensuring that no applicant or employee receives less favourable treatment on the grounds of gender, age, disability, religion, belief, sexual orientation, marital status, or race.

Action Together is committed to safeguarding and promoting the welfare of all children, young people and vulnerable adults with whom we work. We expect all of our employees to demonstrate this commitment.

Contact Information

Applications should be submitted to by the advertised deadline. For questions, please contact a member of the HR team on .

Essential Dates

Closing date for applications: Monday 11 May 2026, 9:00 am. Interviews will be held on Thursday 28 May 2026.