Volunteer Furniture Shop Assistant

As a Volunteer Furniture Shop Assistant, you will play a vital role in supporting the day-to-day running of our furniture shop. This is a hands on role involving manual tasks, customer interaction, and teamwork. Volunteers help ensure donated furniture is collected, prepared, displayed, and sold safely and efficiently, contributing directly to our mission.

Key Responsibilities

• Safely lifting, carrying, loading, and unloading furniture and household items
• Following manual handling and health & safety guidelines at all times
• Van Crew Support
  • Assisting as part of the van crew on furniture collections and deliveries
  • Helping load and secure items in the van
  • Supporting drivers with navigation, communication, and customer interaction during collections/deliveries
• Carrying out basic repairs to donated furniture (e.g. tightening screws, minor fixes)
• Cleaning, sanding, or preparing items for sale
• Identifying items that are suitable for sale or recycling
• Cleaning furniture, shop floor, and work areas
• Helping maintain a tidy, safe, and welcoming shop environment
• Assisting with stock organisation and displays
• Customer Service
  • Greeting customers in a friendly and helpful manner
  • Answering basic questions about items for sale
  • Assisting customers with purchases and moving items where appropriate

Skills & Attributes

• Willingness to carry out physical tasks
• Ability to work as part of a team and follow instructions
• Friendly, reliable, and approachable attitude
• Basic DIY skills are helpful but not essential (training provided)
• An interest in furniture, recycling, or community support is a plus