Volunteer Advice Advisor - Train, Help, Empower Communities

About

Want to make a real difference to people's lives? Then come and join our small, friendly team at Citizens Advice Broxbourne.

Responsibilities

• Talk to clients over the phone to explore what queries and goals they have.
• Find information about clients' queries and help them to understand their options.
• Complete an introduction to Citizens Advice and training for your role.

What's in it for you?

• Make a real difference to people's lives.
• Learn about a range of areas such as benefits, debt, employment and housing.
• Build on valuable skills such as communication, listening, problem solving and working within a team.
• Have a positive impact in your community.
• We'll reimburse expenses too.

No prior experience is necessary in these areas as you'll receive full training.

Qualifications

• Be friendly and approachable.
• Be non-judgmental and respect views, values and cultures that are different to your own.
• Have good listening, verbal and written skills.
• Have good IT skills. NB: you will need a laptop/tablet to access training materials.
• Be able to understand information and explain it to others.
• Be willing to learn about and follow the Citizens Advice aims, principles and policies, including confidentiality and data protection.
• Be willing to undertake training in your role.

Hours

Ideally, we ask for 4-6 hours per week, which can be over one day or spread over two days, for at least 12 months. We can be flexible so come and talk to us.

Diversity and Inclusion

Our volunteers come from a range of backgrounds and we particularly welcome applications from disabled people, people with physical or mental health conditions, LGBT people, and people from Black Asian Minority Ethnic (BAME) communities.

Related to

• Reading & Writing
• Assistance
• IT
• Community & family
• Poverty reduction

Citizens Advice Broxbourne believes everyone should have support whatever their query. We offer independent, confidential, impartial, free advice to give people the knowledge and confidence they need to find their way forward.