VoIP Support Technician
Posted 15 hours 45 minutes ago by Elevation Recruitment Group
The range and quality of our clients in our Region are second to none and so are the range and quality of our current career opportunities; we trust that you find one or more to stimulate your interest and please do feel free to get in touch.
Elevation Recruitment's Tech & Transformation team are proud to be working with a growing Sheffield-based technology business looking to add a talented VoIP Support Technician to their team.
If you enjoy solving complex problems, working with cutting-edge telecoms solutions and delivering outstanding customer experiences - this could be your next move.
You'll be a key part of the technical support function, ensuring customers telecommunications services run smoothly and reliably. From diagnosing VoIP and network issues to proactively improving system performance, you'll play a hands on role in keeping critical services operational.
What You'll Be Doing- Providing high-quality technical support across telecoms, VoIP and networking environments
- Diagnosing and troubleshooting network and voice platform issues
- Monitoring customer systems and maintaining performance standards
- Carrying out system checks, updates and preventative maintenance
- Collaborating with internal technical teams to resolve recurring issues
- Keeping accurate case notes and technical documentation
- Staying up to date with emerging technologies and industry best practice
- Experience supporting VoIP platforms and network infrastructure
- Strong troubleshooting and analytical skills
- Confidence using network diagnostics and analytics tools
- Excellent communication skills with both technical and non-technical users
- Ability to prioritise, multitask and work independently